<?xml version="1.0" encoding="UTF-8"?>
<dataroot xmlns:od="urn:schemas-microsoft-com:officedata">
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>15779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.02392</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>610848</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>771885</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.13718</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23036</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>22869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.27505</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72704</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73496</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.92239</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>810</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>859</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.29569</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11663</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>771885</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.510976</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>174399</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>182193</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.72212</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>81</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>81</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4764</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4793</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.39495</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>886</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>901</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.33518</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12438</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.70172</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>567239</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>727400</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.98171</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19805</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19729</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.61626</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>115387</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>118999</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.96468</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>942</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>989</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.24773</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11310</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>727400</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.554853</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>158185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>175278</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.24806</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14416</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14393</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.84045</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5183</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5243</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.85561</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>713</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>737</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.74355</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7448</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.59075</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>583422</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>769870</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.78188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10523</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10391</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.74561</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>104527</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>120888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.46599</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>864</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>894</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.64429</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>16047</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>769870</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.084378</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>164856</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.18517</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>20749</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>20716</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.84096</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4915</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4934</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.61491</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>78.26087</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6329</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7006</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.33685</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>409953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>612466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.93481</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10701</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10534</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4394</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>135616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146999</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.25641</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>815</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>896</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.95982</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>26252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>612466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.286279</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172361</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176198</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.82233</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3401</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3401</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>628</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>631</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.52457</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>61</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>62</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.3871</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8760</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9690</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.40247</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>393162</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>556110</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.6986</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10185</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10114</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.30289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>195110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>223212</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>87.41017</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>764</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>873</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.51432</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12362</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>556110</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.222941</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>176531</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>192333</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.78404</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15346</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15346</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8391</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.77583</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>373161</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>527916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.68568</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14504</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.55902</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>117996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>132220</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.24217</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>833</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>937</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.90075</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>527916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.452852</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>167092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>191663</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.1801</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23775</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23775</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>752</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>753</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.8672</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>166</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>178</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>93.25843</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8321</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9182</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.62296</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>323486</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>606388</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>53.34637</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18068</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.97609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>116913</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>130922</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.29974</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>930</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1033</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.02905</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69949</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>606388</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>11.53535</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162657</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>176106</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.36312</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13042</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13042</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>8112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.98767</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>251</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>255</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.43137</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Alectra Utilities Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7356</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7869</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.48075</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>189484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>636233</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>29.78217</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18307</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>18211</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.47561</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>125403</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>151669</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.68202</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>925</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1014</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.22288</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>115571</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>636233</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>18.16489</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>187726</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>189845</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.88383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2134</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2134</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>14268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14268</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>351</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>360</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.5</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Enersource Hydro Mississauga Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2640</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2663</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.13631</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>122413</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145793</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.96356</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2000</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1994</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.7</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13442</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13442</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>216</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>216</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2376</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145793</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.629708</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>37807</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>38310</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.68703</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1576</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1587</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.30687</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>116</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>120</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.66666</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Enersource Hydro Mississauga Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1685</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1695</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.41003</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>127711</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>153116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.408</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1871</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8931</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19228</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19337</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.43632</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>154</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>156</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.71795</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2719</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>153116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.775778</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>39883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>40771</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.82198</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1747</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1758</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.37429</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>120</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>121</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.17355</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1361</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1382</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.48046</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37516</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42790</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.67469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9564</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9337</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.62652</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9979</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9979</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>53</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.45283</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1641</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42790</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.835008</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9837</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9837</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>227</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>227</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>39</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>39</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1582</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1590</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.49686</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29429</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.66293</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1830</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1824</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.67213</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6969</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6969</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>80</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>90</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.88889</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1711</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.038577</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8472</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8566</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.90264</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>46</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>46</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1217</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1255</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.97211</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>32239</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36856</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.47287</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3271</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3257</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.572</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8902</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8902</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.82539</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1819</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36856</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.935424</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11737</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.17355</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>36</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Guelph Hydro Electric Systems Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>656</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>711</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.26442</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37599</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.71468</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2382</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2306</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.8094</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6348</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6348</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.21739</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2751</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37599</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.316684</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12586</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.26752</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>29</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>29</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Horizon Utilities Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2629</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2634</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.81017</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>255728</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>318850</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.20323</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4421</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4416</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8869</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23341</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23381</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82892</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>176</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>189</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1217</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5368</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>318850</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68355</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>45095</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>49631</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.86055</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1808</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1808</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2585</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2585</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>181</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>181</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Horizon Utilities Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2908</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2918</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.6573</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>275421</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>335078</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.19608</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>15731</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>15626</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.33253</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28552</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28686</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.53288</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>176</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>189</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.1217</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4246</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>335078</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.267168</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>54151</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>56045</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.62057</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1894</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1894</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3059</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3059</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>101</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>101</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Hydro One Brampton Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4692</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4708</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.66016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>16</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>16</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>117962</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145099</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.2976</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4141</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.97586</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11206</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11206</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>115</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>115</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2207</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145099</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.52103</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33576</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>34908</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.18426</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1633</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1633</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>138</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>138</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>Hydro One Brampton Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4541</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.82383</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>130405</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>158415</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.3186</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3788</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3784</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.8944</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7349</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>122</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>122</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2404</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>158415</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.517533</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>30667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>31562</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.16431</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1578</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1578</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>308</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>308</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>PowerStream Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8972</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9016</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.51198</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>229701</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>293038</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.38608</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>46545</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>44096</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.73843</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.48614</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>370</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>380</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.36842</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5006</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>293038</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.708311</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>46544</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>46545</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.99785</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2427</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2427</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2444</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2444</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>259</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>296</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>87.5</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Alectra Utilities Corporation</Current_Company_Name_>
<Historical_Company_Name>PowerStream Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8470</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8513</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.49489</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>229574</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>302552</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.87919</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2127</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2110</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.20075</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>45904</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>46078</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.62238</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>368</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>383</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.08355</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3805</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>302552</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.257635</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>45348</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>45348</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2281</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2281</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>298</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>323</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.26006</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>103</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>103</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10532</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.93559</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>407</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>795</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.184845</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1366</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.94875</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>161</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>162</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.38271</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13092</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15125</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.55868</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>364</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>364</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>276</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>276</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>570</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15125</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.768595</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1289</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.17213</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>139</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>139</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>132</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.24242</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14613</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18253</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.05807</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>342</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>342</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>324</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>389</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.29049</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1349</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18253</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.390566</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1410</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1452</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.10744</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>59</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>59</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>146</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.63013</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12263</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14250</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.05614</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.1747</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65218</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1188</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14250</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.336843</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1109</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1120</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.01786</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>52</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>138</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.10145</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.61435</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>308</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>308</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>14</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.33334</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1020</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15164</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.726458</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1236</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.75728</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>73</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>73</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11026</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.84491</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.44444</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11026</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.031562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1464</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1466</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.86357</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>264</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11705</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.36395</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1734</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1736</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8848</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.47619</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>146</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11705</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.24733</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.88393</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>53</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>53</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>217</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.63636</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7494</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.46014</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65218</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.383396</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.48643</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>238</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6180</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7891</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.31707</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1372</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1372</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.11765</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>400</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7891</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.069066</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>70</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>70</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Algoma Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Algoma Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>247</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7401</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9493</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.96271</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>148</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>148</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1747</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1747</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>38</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>393</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9493</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.139893</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1589</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>84</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>84</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1682</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1682</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1715</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1715</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1715</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>220</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>220</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>263</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>263</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>996</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>996</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>22</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>161</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>161</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1275</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1275</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>19</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1275</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>186</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>162</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1700</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1700</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1700</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>244</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>244</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1321</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>43</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1321</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>180</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>180</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1311</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>153</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Incoming>1311</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>153</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Atikokan Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Atikokan Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1377</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1377</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>265</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>265</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>30</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>30</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1377</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5809731</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>265</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>478</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>488</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.95082</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45028</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.57742</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>857</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5200</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5200</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1837</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45028</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.079684</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8540</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8579</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.5454</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>53.84615</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>474</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>482</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.34025</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48319</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.12188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>477</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>475</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.58071</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6225</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6225</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2332</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48319</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.826259</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7206</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.59917</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.42857</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>406</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>409</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2665</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42933</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.00759</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>568</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>567</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.82394</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7070</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7071</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98586</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1554</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42933</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.619593</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8801</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.96593</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>162</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.38651</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>225</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.88889</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29035</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35274</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.31275</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>721</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.72261</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6842</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6854</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1049</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35274</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.973862</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8467</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8476</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.89381</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>443</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>444</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.77477</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28607</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32730</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.40299</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>278</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>278</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.58521</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>934</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32730</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.853651</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8035</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8100</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.19753</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>65</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>65</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>158</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>158</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24356</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29462</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.6692</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.83814</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29462</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.654267</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8867</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.82969</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>105</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>105</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>170</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.92265</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23413</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27143</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.25797</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>508</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>505</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.40945</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11563</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11573</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.91359</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>988</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27143</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.639981</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8647</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9059</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.45203</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>126</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>102</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.26549</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24907</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.20814</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>516</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>511</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.03101</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8340</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.84412</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>638</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24907</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.561529</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4181</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5009</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.46976</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>261</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>261</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>380</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>383</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.21671</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22567</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.6888</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7603</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7623</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.73763</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>44</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>573</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.302685</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4461</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.9601</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>350</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>350</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Bluewater Power Distribution Corporation</Current_Company_Name_>
<Historical_Company_Name>Bluewater Power Distribution Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>447</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>451</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.11308</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22374</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26779</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.55054</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>475</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>475</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8456</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8486</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.64648</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>680</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26779</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.539303</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4214</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4496</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.72776</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>282</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>282</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>234</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>234</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>356</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>362</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.34254</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53318</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.61237</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>514</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.61089</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9990</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.87401</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1225</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1300</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.23077</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1225</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1300</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.23077</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3098</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53318</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.810421</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>514</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>514</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>417</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>417</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.70782</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38312</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51304</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.67644</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9434</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9434</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>802</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>836</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.93301</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>802</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>836</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.93301</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3274</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51304</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.381569</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>672</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>672</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>219</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>219</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.71863</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46951</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.12609</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9740</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9740</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1118</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1165</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.96567</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1118</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1165</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.96567</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2346</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46951</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.996699</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>734</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>734</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>316</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>316</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>46</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.87234</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.30891</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35423</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42533</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.28357</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1611</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1608</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.81378</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11507</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0105</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>78</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.30769</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2498</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42533</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.873087</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13648</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15073</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.54601</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1145</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1142</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.73799</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>446</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>446</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.36842</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>400</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43324</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.43062</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10519</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.83492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.33334</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2300</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43324</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.308836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6356</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>45.87183</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7458</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7458</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>198</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>198</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>605</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>605</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53223</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>62.1517</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>904</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>904</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16385</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16420</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.78684</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.66666</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4341</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53223</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.156248</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13454</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13548</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.30617</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>88</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>88</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>95</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>95</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>48.87956</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1041</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1041</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14297</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14374</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.46431</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.72131</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.064821</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12895</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.31377</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>634</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>634</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>415</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.51807</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29077</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42598</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.25907</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>980</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>980</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.70819</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.94595</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2027</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42598</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.75844</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13685</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15045</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.96045</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1358</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1358</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>271</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>271</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>801</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>801</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39193</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.39392</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1002</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1002</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19677</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19755</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.60516</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.54839</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2089</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39193</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.330033</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14489</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.50694</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>624</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>624</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>309</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>309</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Burlington Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Burlington Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>334</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>335</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.70149</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44620</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.51546</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1065</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1065</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21199</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21237</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82107</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2329</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44620</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.219633</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14098</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14180</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.42172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>407</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>407</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>31</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>31</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.44444</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39803</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.07216</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>35</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>35</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>355</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>355</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>15</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39803</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.580057</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7022</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.99516</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>473</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>473</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.14391</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44492</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6945</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>37</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>37</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>541</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44492</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.324553</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7411</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.97302</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>277</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>277</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>359</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.8078</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46729</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.32885</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>57</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>539</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.59498</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3087</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46729</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.606176</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6518</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7188</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.67891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>323</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.40247</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.97776</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>721</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>864</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.44907</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1804</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.033904</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7032</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7986</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.05409</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>190</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>190</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>35</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>297</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.26599</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27026</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33897</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.72977</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1054</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1271</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>82.92683</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.90909</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33897</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.640706</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6908</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8246</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>83.77395</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>236</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>236</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>317</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>334</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.91018</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26900</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.79182</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>846</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.58148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.61905</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>433</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26900</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.609665</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8668</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.67697</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>120</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>120</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>376</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.75532</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23006</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28363</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.11272</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>108</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2414</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2503</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.44427</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>384</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28363</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.353876</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8831</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.81565</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>91</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>91</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>435</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>453</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.02649</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19983</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25232</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.19705</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>71</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.61111</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.53947</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25232</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.577362</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6331</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8666</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.05562</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>319</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>333</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.7958</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20504</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24457</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.83694</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1081</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.54209</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>360</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24457</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.471971</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7924</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.36244</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Canadian Niagara Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Canadian Niagara Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>353</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>362</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.51381</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22298</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.43721</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1195</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1216</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.27303</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>65</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>65</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>556</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.0057</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6512</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6572</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.08704</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>336</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>336</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>46</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>47</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.87234</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8495</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8531</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.57801</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>212</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>207</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.64151</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>529</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>529</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3030</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3064</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.89034</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.33775</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6891</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.32257</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>283</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>280</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.93993</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>637</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>637</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2495</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3332</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3356</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.28487</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.5</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>219</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.80802</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>149</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>149</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>394</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>394</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.806032E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3256</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.31081</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>213</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.53271</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.88332</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.50739</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>486</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>486</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1849</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2286</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.88364</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5665</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5771</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.16323</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>329</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>329</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>343</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5771</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.0866401</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1500</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1844</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.3449</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>218</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3455</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.89682</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6875</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>442</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>442</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4943</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.092251E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1888</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.78858</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5254</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.9212</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>613</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5254</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.065855</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1761</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.94324</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>20</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>20</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4212</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.22819</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>321</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>321</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>490</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>490</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>7</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1565996</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1725</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.53623</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>128</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>128</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4138</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4305</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.12079</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>569</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>569</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4305</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.645761E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1418</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1418</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Centre Wellington Hydro Ltd.</Current_Company_Name_>
<Historical_Company_Name>Centre Wellington Hydro Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>159</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>159</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5671</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5914</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.89111</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>780</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>780</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5914</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.763612E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1734</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1741</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.59793</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>76</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.47619</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1566</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1688</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.77251</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>159</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>174</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.37931</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.88889</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>122</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1688</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.227488</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1361</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.24142</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>249</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>68</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.758573</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1448</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1550</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.41936</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>368</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1550</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.580645</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>112</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>112</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1479</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.26386</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.736138</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>27</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>27</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1491</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1547</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.38009</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>419</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>419</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1547</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.61991</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1346</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1410</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.46099</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>463</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>463</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.33334</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1410</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.539007</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>63</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>63</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1468</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1558</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.22337</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>770</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>770</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>90</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1558</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.776637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.15385</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1602</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.06992</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>791</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>791</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85.71429</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>95</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1602</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.930088</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>45</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>45</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1480</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.35416</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>681</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>681</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1536</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.645833</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Cooperative Hydro Embrun Inc.</Current_Company_Name_>
<Historical_Company_Name>Cooperative Hydro Embrun Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>69</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.10145</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1392</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.86848</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>721</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>747</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.51941</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>45</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1437</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.131524</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.94949</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12958</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13286</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.53123</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>90</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1020</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1093</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.32114</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13286</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.0752672</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>92</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>92</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>250</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>250</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>99</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.93939</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12629</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.18901</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>93</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.93617</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1040</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1062</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.92844</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12629</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1187743</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>107</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.26168</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.44444</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10216</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10576</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.59607</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.63013</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1091</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.90009</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.88889</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10576</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.509833E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>75</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.68421</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>103</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>103</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>207</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.04306</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6678</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.25253</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>78</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>900</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>907</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.22823</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6938</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1585471</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>78</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.71795</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.93939</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>150</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>151</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.33775</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8934</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9145</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.69273</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1249</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.9984</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9145</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3389831</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>94</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>95</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.94736</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>201</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.50249</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9483</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9974</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.0772</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>108</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>107</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.07407</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1328</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1346</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6627</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>29</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9974</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.290756</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>107</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.07407</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>240</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.58506</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11559</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.19527</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>174</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>174</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1443</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.8815</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>557</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.394477</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>174</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>277</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>278</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.64029</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11682</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12823</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.10193</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>132</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>132</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>651</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>654</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.54128</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1141</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12823</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.898074</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>132</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>192</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13140</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14436</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.02245</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>654</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.69512</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2542</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14436</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>17.60876</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>E.L.K. Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>E.L.K. Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>115</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>115</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10341</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.449</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>661</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>661</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2051</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>16.551</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>41</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.40048</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>92993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>122338</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.01318</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2305</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2299</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.73969</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18921</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18964</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.77325</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>109</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.08257</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2189</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>122338</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.789305</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35664</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37911</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.07296</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2152</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>96.88662</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1780</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1780</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.73631</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>115108</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>61.89057</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2214</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.79518</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20664</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.33396</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>101</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>101</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5582</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>115108</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.849359</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25196</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27667</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.06878</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2471</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2468</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.87859</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2288</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2384</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.97315</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>85538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>112565</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.98988</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2559</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2558</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.96092</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15177</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15330</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.00196</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>112565</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.112557</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.85775</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2942</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3035</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.93575</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70538</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92743</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.0575</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3676</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3603</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.01414</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14147</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.59708</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>145</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92743</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.629848</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3901</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3969</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.28672</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>83</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>79</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>95.18073</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>123</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>123</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3040</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3084</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.57328</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66940</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92517</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.35427</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2963</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2937</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.12251</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17942</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18322</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.92599</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>104</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>81.73077</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>89.47369</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92517</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.0425</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3354</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.28444</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1462</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1462</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Elexicon Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2976</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3013</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.77199</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74542</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>98206</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.90371</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2912</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2896</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.45055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18813</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19037</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.82334</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>240</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>258</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.02325</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>91.17647</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3257</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>98206</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.316498</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3331</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3342</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.67085</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1357</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1357</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>49</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>49</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1175</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.67249</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>16</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>16</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>109883</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>139702</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.65528</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1554</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1554</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14980</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15012</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.78683</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.66666</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>139702</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.340682</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23501</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>25393</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.54913</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4221</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4221</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>42</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>43</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.67442</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.09161</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>108877</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>142867</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.20864</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1285</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1285</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16381</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16410</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82328</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.2963</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3399</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>142867</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.379136</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18829</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>20155</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.42099</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3572</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3573</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.97202</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.36842</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1286</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.61963</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>18</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>18</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>87364</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>108080</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.83272</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1584</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1577</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.55808</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18586</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18596</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.94623</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>108080</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.829201</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22627</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24299</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.11906</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1594</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1594</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Veridian Connections Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1603</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1675</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.70149</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92019</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.87135</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.04838</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12708</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12732</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8115</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>121</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.2562</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2320</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92019</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.521219</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25376</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26143</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.06614</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1823</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1823</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>50</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>50</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>424</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.22642</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26775</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32851</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.50437</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>508</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>506</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6063</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2141</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2161</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.0745</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>50</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>372</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32851</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.132386</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6687</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6764</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.86162</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>153</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>522</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>549</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.08197</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28541</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35397</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.63113</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>780</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>777</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.61539</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2600</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2600</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35397</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.067887</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6628</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6857</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.66035</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>0</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>210</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>211</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.52607</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>38</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>78.94736</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>432</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.60185</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28654</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>32587</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.93077</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1117</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1111</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.46284</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3795</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>38</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>38</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>32587</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9083377</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4253</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>66.63011</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>50</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>216</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>216</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>34</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>37</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.89189</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Elexicon Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Whitby Hydro Electric Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>499</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>505</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.81188</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26882</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30770</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.36432</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>741</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>739</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.73009</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4480</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>37</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>314</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30770</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.020474</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6970</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7259</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.01874</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>291</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>289</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.31271</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>255</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>256</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.60938</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>33</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>33</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1585</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1610</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4472</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78215</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>96162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2586</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2571</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.41995</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41967</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>46833</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>89.60989</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>72</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.29729</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>42</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>96162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.425365</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>35057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>41711</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.04737</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3130</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3130</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>433</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>433</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.43706</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>71594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102612</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.77157</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2500</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2500</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22869</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.0941</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.05556</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8480</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>102612</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.264141</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>33319</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>37027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.98569</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1752</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1752</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>733</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>733</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Enova Power Corp.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1422</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.01547</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>61412</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>81935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.9521</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3292</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6938</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20511</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20599</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.57279</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>65</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.85714</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.9697</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>979</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>81935</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.19485</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>27328</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27562</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.15101</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>154</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>154</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>697</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>697</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1436</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.2577</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>57363</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>73418</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.13206</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2922</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2812</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.23546</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10549</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98104</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.87096</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>15</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>15</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1662</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>73418</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.26375</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28141</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29894</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.13595</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>41</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>41</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1365</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>105</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>105</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1723</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1863</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.48524</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>70095</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>89427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.38237</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2927</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.53416</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15362</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15371</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.94144</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80.76923</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.73684</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3746</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>89427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.188891</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>27169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28172</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.43973</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>49</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>49</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1550</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1550</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>67</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1943</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1964</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.93076</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71139</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.80423</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3174</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.93274</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16633</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16635</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98798</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.73684</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71139</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6761411</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27176</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.9192</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>71</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>71</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>904</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>904</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>132</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>132</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1383</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1395</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.13979</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>58729</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63908</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.89616</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2442</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2422</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.181</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17196</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17205</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.94769</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.23529</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>935</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63908</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.463041</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>20431</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22440</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.04723</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>871</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>871</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1003</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1018</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.52652</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>56536</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>62720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.1403</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2116</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.38564</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17511</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17743</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.69244</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.30434</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>62720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.868622</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23323</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24128</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.66363</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>712</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>712</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1445</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1462</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.83721</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>63582</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>72280</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.96624</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1662</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1639</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.61613</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23215</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23232</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.92683</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>85.71429</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2359</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>72280</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.263697</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22045</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>23300</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.61373</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Kitchener-Wilmot Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1247</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.11838</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>66078</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>88824</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.39206</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2081</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2052</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.60644</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>30841</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33355</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.4629</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15867</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>88824</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>17.86341</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21204</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22197</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.52642</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>29</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>29</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>277</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>277</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>737</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>737</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37294</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42325</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.11341</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1303</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1303</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3673</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3673</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>44</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1799</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44124</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.077146</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12778</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12823</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.64907</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>107</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>107</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>245</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>245</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>29</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>29</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>845</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>845</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>43</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>43</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42625</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>49192</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.65027</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>588</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>577</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.12925</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6959</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6959</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>52</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>36</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>36</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2261</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>49192</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.596276</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13105</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13123</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.86284</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>263</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>263</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>700</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>700</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30625</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42087</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.76594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>639</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>616</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.40063</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7159</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7159</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.55173</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>31</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1559</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42087</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.704232</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13263</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.62443</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>50</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>50</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>173</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>76</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>76</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>635</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>635</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29462</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31774</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.72361</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1050</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1043</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.33334</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8133</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8133</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.91525</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>44</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>44</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>325</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31774</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.022849</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12966</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.83804</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>145</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>145</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>73</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>73</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>499</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>499</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23619</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.73064</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>424</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>418</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.58491</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8526</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8526</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>76</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.10526</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>43</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>43</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5723724</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13994</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.40046</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2183</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2183</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>128</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>600</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>600</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22098</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25520</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.59091</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>317</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>316</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.68454</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8460</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8482</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.74062</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>38</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>39</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.4359</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>40</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25520</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7562696</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11954</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.87546</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>917</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>917</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>53</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>53</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Enova Power Corp.</Current_Company_Name_>
<Historical_Company_Name>Waterloo North Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>376</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>376</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>24498</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25866</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.7112</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>386</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>380</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.44559</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13926</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13958</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.77074</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>37</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>37</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25866</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2474291</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10093</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14619</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>69.04029</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4526</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4526</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>130</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>188</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.46809</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>48615</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59778</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.3259</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>504</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>474</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.04762</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>247</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>247</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>402</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>446</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.13453</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1874</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59778</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.134933</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>504</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>504</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>30</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>30</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2252</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2252</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>336</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>340</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.82353</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40981</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59667</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.68285</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>599</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>586</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.82972</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>258</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>259</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6139</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>75</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>80</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59667</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.014514</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>935</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>935</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1958</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1958</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>777</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>789</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.47909</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40149</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53108</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.59878</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2566</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2550</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.37646</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>295</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>295</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>89</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>101</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.11881</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>500</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53108</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9414777</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3109</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3146</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.82391</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1097</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1120</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.94643</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>53023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74666</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.01358</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2555</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2548</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.72603</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1143</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1143</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5862</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1968</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74666</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.635738</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5948</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6426</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.56147</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1217</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1217</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1348</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1375</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.03636</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>48854</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>74458</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.61283</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2360</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2349</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5339</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1190</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1190</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>102</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>122</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.60656</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>74458</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.035268</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14230</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>86.83183</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1050</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1050</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1458</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.91358</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46990</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59401</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.10641</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1730</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.82689</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3262</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.76257</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>99</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.28571</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1584</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59401</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.666622</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14398</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15406</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.45709</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1708</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1750</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37642</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46323</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.25985</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2055</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2049</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.70803</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6422</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6726</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.48022</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>108</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>116</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.10345</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>817</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46323</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.763703</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12057</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.0294</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>45</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>45</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>727</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1772</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1798</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.55395</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.42131</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2613</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2613</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13675</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13675</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>90</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>95</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.73684</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1206</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.94448</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9177</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12448</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.72269</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>50</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>50</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1048</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1060</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.86793</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1624</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1666</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.47899</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39590</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47269</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.75468</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2700</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2699</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.96296</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16204</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>115</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.04348</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>513</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47269</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.085278</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9103</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.81965</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>42</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>42</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1148</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.39394</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>Entegrus Powerlines Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1348</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1377</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.89397</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>41789</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54585</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.55766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2469</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2468</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9595</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22818</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22818</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>84</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.30434</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>782</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54585</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.432628</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7559</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7609</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.34288</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1124</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.73309</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>193</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18729</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.56999</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>451</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>451</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1036</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1036</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>540</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.150024</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4025</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4121</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.67047</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>515</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>515</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>188</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>191</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.42932</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19289</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25438</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.8275</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>482</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>482</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1137</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1137</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>523</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25438</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.055979</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3536</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.25905</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>581</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>581</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Entegrus Powerlines Inc.</Current_Company_Name_>
<Historical_Company_Name>St. Thomas Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>291</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.72369</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18238</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23607</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.25674</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>620</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>620</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>953</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>953</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>482</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23607</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.041767</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3990</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.72932</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>327</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>327</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>582</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>587</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.14821</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>91301</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>120888</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.52528</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10933</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10932</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.99085</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11576</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11576</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>284</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>284</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3350</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>120888</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.77116</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>21156</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.99527</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1166</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1166</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>821</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>821</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>90394</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>127896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.67773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3919</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3919</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12957</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12958</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.99228</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>301</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>301</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4890</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>127896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.823419</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23398</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>23398</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1961</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1961</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>698</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>698</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>88276</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>112872</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.20895</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3339</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.76098</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9796</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98979</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>287</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4379</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>112872</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.879616</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26047</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26435</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.53225</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>388</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>388</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>710</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>710</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>93</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>93</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>701</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>701</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79570</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>103429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.932</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.71163</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9450</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97884</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>279</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>279</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2960</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>103429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.861867</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25173</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.84214</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1370</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1369</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.92701</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>531</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>531</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>105</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>105</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>674</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>674</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>79277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>102703</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.19054</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3101</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.93555</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>288</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>293</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.29352</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2322</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>102703</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.260888</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14864</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15827</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.91546</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>963</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>963</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>623</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>623</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>680</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>680</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>64616</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>99808</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.7403</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2872</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2872</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13842</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13845</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97833</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>274</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.47038</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4705</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>99808</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.714051</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15388</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15745</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.73261</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>357</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>357</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>381</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>381</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>536</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>536</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>54072</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>91804</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>58.89939</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3474</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3474</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14720</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14721</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.99321</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>268</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>278</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.40288</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5139</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>91804</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.597795</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16553</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.564</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1893</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1893</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>513</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>513</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>744</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>744</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>60958</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>92703</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.75623</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3812</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3811</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.97377</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15298</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15298</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>251</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>276</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.94203</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3695</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>92703</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.985847</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11050</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12414</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.01241</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1364</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1363</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.92669</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>966</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>966</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>577</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>577</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>66378</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84297</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.74302</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3714</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3714</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16873</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16873</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>309</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>393</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>78.62595</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1843</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84297</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.186317</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8846</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9586</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.28041</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>740</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>740</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1037</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1037</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ENWIN Utilities Ltd.</Current_Company_Name_>
<Historical_Company_Name>ENWIN Utilities Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>644</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>644</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>69564</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>93070</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.74374</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3196</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17261</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17261</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>284</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>287</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.9547</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>93070</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.742022</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9496</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.28349</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>163</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>163</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>780</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>780</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>165</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>165</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16092</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21847</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.65771</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>208</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>208</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>108</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>108</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>41</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21847</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1876688</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3974</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3974</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>174</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>180</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.66666</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>136</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16461</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23897</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.88313</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3125</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3280</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.27439</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23897</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2720007</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4002</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4002</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>358</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.08219</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13002</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15872</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.91784</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3150</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3309</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.19492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>216</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15872</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.360887</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3529</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>329</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.33728</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>306</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.92477</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12376</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15290</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.9418</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>186</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>186</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3019</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3180</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.9371</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15290</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.883584</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4010</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4079</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.30841</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>226</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.55753</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>484</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.38843</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10460</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.48994</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>166</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>165</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.39759</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3713</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3886</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.54812</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>226</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.652651</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4267</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4440</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.10361</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>239</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>244</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.95082</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>354</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>386</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.70985</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>13563</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17921</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.68216</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.50739</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4261</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4448</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.79586</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>327</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17921</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.824675</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3472</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3514</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.80478</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.91666</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>307</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.46254</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>12444</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15863</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.4467</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>247</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>247</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4577</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4674</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.92469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15863</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.575994</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3556</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3558</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.94379</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>80</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.76543</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>285</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.24561</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10920</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12471</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.56315</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>235</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>235</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4515</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4706</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.94135</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>219</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12471</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.756074</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3546</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>56</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>56</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>334</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>347</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2536</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10908</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11821</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.27646</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>241</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4112</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4174</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.51462</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>806</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11821</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.818374</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3552</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>142</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.61111</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>EPCOR Electricity Distribution Ontario Inc.</Current_Company_Name_>
<Historical_Company_Name>EPCOR Electricity Distribution Ontario Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>97</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>98</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.97959</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11939</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13616</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.68361</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>232</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>232</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3898</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3856</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>101.0892</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>356</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13616</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.614571</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3878</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>238</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>238</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>186</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.4127</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27103</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27545</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.39536</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>48</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>48</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>32</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>442</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27545</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.604647</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4146</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4326</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.83911</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>356</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>356</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>229</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>230</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.56522</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>29630</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30125</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.35685</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>268</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>268</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2475</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2475</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>495</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30125</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.643154</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.22955</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>249</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>249</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>342</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>346</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.84393</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25298</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26288</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.23402</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>217</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>216</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.53917</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2991</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2991</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>438</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26288</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.66616</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4670</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.56741</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>117</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>117</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>300</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.66666</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22258</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23679</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.9989</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>214</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2840</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2840</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>917</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23679</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.87263</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3207</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4434</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.32747</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>115</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>292</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.60274</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25316</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.51544</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>254</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>254</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3163</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.88889</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>914</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.48456</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5446</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.76056</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>116</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>280</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.59155</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18933</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19738</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.92157</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5164</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5164</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>84.61539</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>912</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19738</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.620529</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5127</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5431</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.4025</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>71</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>71</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>415</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>433</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.84296</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19100</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20101</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.02015</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>317</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.0625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5209</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5209</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.55173</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1064</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20101</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.293269</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5583</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>428</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>441</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.05215</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19955</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21564</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.53849</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>312</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>312</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6541</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98471</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1294</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21564</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.000742</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5265</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>339</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>354</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.76271</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18173</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19438</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.49213</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>243</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>241</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.17696</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6996</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7001</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.92858</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.65218</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1002</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19438</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.154851</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5176</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.96137</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>178</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>ERTH Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>331</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>348</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.11494</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22865</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.49464</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>213</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>212</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.53052</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7268</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7277</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87632</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>836</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22865</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.656243</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4744</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.80775</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>208</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>210</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.04762</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>89</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>89</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3851</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3920</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2398</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>242</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>242</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>565</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>565</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3920</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2052</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.78558</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>62</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>62</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>67</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3833</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3893</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.45877</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>169</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.68786</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>548</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>548</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>46</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3893</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.181608</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1099</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1155</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.15151</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>34</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>34</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>71</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>71</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3260</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3310</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.48943</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>192</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.46154</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>38</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3310</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.148036</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1765</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1780</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1573</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>ERTH Power Corporation</Current_Company_Name_>
<Historical_Company_Name>West Coast Huron Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>75</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>75</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3056</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3092</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.83571</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>164</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>164</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3092</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.131953</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1654</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1688</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.98578</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>271</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.25092</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.1922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1315</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1247</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.8289</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1320</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>84.72401</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>494</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34785</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.420152</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5225</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>132</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>132</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>253</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.7037</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>346</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.46243</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24847</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.58804</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1258</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>90.77901</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1812</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1882</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.28056</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.67442</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>260</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33765</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7700281</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8129</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8229</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.78478</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>116</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>116</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.54601</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>94.73684</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>337</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>373</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.34853</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.46561</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>901</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>839</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.11876</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2039</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.77391</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>30</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7152386</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8746</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.40269</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>613</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>613</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>173</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.19101</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>186</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>204</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.17647</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20021</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.66914</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>633</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.78673</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.00634</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>136</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5955248</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6004</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7922</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>75.78894</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1936</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1936</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.87234</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>218</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>230</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.78261</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22027</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26662</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.61571</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>642</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>598</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.14642</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2031</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2080</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.64423</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>250</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26662</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9376641</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.10812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>673</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>673</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.45763</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>223</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.27354</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17079</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26206</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.1721</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>542</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>512</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.46494</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4006</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.94621</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1038</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26206</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.960925</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10242</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.36727</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>185</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>185</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>126</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.03175</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>119</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>131</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.83969</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.62183</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>146</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>136</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.15069</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4667</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.85729</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7509865</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7740</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7801</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.21805</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1906</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1906</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>192</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.95918</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>117</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.45299</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16622</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20537</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.93684</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>152</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>150</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.68421</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4573</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4586</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.71653</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>295</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20537</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.436432</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4369</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5088</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.86871</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>723</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>723</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>331</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.92899</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>167</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.01797</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17787</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21946</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.04893</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>264</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.05882</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4640</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82788</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>93</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>106</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.73585</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>516</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21946</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.351226</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5219</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5494</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.99454</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>289</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>289</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>397</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>414</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.89372</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Essex Powerlines Corporation</Current_Company_Name_>
<Historical_Company_Name>Essex Powerlines Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>184</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.6404</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19007</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21550</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.19954</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>282</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>282</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5120</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5122</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.96095</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>48</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.95918</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21550</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6078886</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5979</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6040</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.99007</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>194</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>194</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>384</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>409</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>93.88753</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.57983</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18631</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20668</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.14419</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>547</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.81718</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1017</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>207</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20668</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.001548</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4910</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.09314</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>147</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>147</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>354</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>294</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.66102</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19251</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.96693</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>594</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1606</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1606</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>182</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22136</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8221901</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5069</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5093</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.52876</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>373</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>374</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.73262</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>295</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.66221</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17734</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20936</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.70577</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>518</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.42419</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1861</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1861</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20936</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.09381</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4930</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5091</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.83755</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>161</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>161</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>225</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>225</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>264</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.24812</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16840</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.58972</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>657</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>650</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.93455</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2370</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2370</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.47619</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>208</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.081868</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5679</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5851</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.06033</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>82</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>82</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>177</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.99248</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17108</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19342</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.45</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>733</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.49932</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4501</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4501</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19342</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.915107</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7424</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.91611</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>166</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>166</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>256</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19062</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19282</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.85904</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>648</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>633</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.68519</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5892</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5894</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.96606</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>330</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19282</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.711441</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7360</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.43182</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>194</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>194</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>279</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>285</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.89474</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17594</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19185</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.70706</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>803</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>794</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8792</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5245</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5246</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98093</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>381</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19277</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.976449</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.56253</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>197</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>197</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>282</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>294</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.91837</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16454</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18198</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.41653</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1042</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1018</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.69674</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2156</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2157</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95364</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18198</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9726344</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5818</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5934</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.04517</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>120</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>120</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>176</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>176</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>178</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.25843</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17799</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.94365</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>849</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.6985</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1816</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17799</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9944379</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4571</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.67936</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>150</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>150</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Festival Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Festival Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>199</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.02956</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19667</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21175</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.8784</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>852</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>825</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.83099</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1863</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1863</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>280</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21175</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.322314</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4530</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4620</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.05195</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>90</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>90</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>249</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>249</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>33</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>33</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>750</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.26667</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>43</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>43</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.36842</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>750</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>146</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>146</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1219</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1248</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.67628</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>92</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>91</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.91304</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>42</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>19</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1248</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.522436</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>621</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>621</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>26</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>26</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2438</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.89984</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>72</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>72</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.73684</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>57</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.265501</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>32</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.32576</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.674242</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>724</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.86188</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>39</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>39</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2518</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.61716</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>85</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>85</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>37</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>37</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>58</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2518</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.303415</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>629</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>629</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>24</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>24</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3220</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3331</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.66766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>46</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.87234</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>56</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3331</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.681177</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>617</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>617</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2587</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.87746</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>55</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>236</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2587</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.122536</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>539</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>542</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.4465</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2732</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.13177</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>75</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>75</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>32</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>32</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>49</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2732</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.793558</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>601</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>606</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.17492</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2277</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2416</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.24669</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>59</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>33</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>33</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2416</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.655629</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>552</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>560</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.57143</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Fort Frances Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Fort Frances Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2310</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2485</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.95775</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>68</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>65</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>65</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>51</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2485</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.052314</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>536</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>537</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.81378</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brant County Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>133</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>133</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18573</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.70619</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2143</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2050</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.66029</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>601</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>603</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.66833</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>229</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.118382</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2143</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2143</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>364</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>366</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.45355</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>27047</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35904</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.33144</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>954</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>951</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.68553</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2389</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2402</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.45879</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1684</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35904</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.690285</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14684</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14696</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.91834</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>489</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>489</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>286</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>287</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.65157</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>25316</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37736</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.08714</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1088</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1086</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.81618</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4005</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2759</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1929</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37736</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.11183</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14962</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14965</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.97995</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>292</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>292</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>243</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>244</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.59016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27676</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37819</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.18015</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>765</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>765</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5131</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5142</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.78607</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1444</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37819</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.818187</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14392</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14394</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.98611</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>232</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>232</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>206</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>207</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.51691</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30227</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35459</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.24493</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>672</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>672</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4703</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4723</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.57654</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.07692</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>650</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35459</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.833103</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14169</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>406</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>406</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27053</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37814</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.54229</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>569</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>568</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.82425</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4432</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4432</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1545</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37814</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.085788</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6945</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6951</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.91368</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>27</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>27</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>515</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>515</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27903</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34404</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.10394</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>804</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>803</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.87563</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82069</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>716</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34404</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.081153</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4608</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4608</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>85</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>85</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Brantford Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>405</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>405</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28423</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33467</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.92844</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1060</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1060</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4687</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4710</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.51168</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>571</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33467</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.706158</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4513</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4513</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>47676</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.50013</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9237</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8473</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.72892</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6544</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.77131</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2364</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.090744</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9237</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>764</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>764</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>251</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>251</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>47</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>609</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>609</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>54901</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>76740</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.54157</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1038</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1038</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7112</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.74691</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>69</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3864</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>76740</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.035184</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>13311</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13725</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.9836</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>471</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>471</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>50910</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.12402</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1275</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.90196</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13891</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13910</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.86341</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>63</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.353846</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>14056</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>14420</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.47573</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>617</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>617</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>47</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>47</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>771</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>778</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.10026</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>47310</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>53226</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.88513</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1679</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1678</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.94044</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14899</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14900</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.99329</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>74</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>74</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1053</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>53226</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.978356</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12879</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13203</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.54601</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>614</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>614</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>160</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>160</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1071</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1102</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.18694</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41481</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48862</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.8942</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1591</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1590</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.93715</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13412</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13434</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.83624</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1331</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48862</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.723998</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>12859</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13318</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.55354</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>622</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>622</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>686</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.94405</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39988</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45904</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.11224</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1740</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1739</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.94253</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14711</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14736</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.83035</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>69</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>24</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1470</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45904</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.202335</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9039</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15294</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>59.10161</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>89</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>89</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Energy Plus Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>859</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>901</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.33852</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38271</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45321</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.4443</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1768</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1767</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.94344</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15663</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15690</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.82792</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1443</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45321</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.183954</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>16805</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17171</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.8685</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>202</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>202</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1681</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1758</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.62003</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>63662</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>84243</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.56948</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3019</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3015</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.86751</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17789</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17901</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.37434</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>127</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>127</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3521</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>84243</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.179576</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>22142</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>22166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.89172</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>624</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>624</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2365</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2679</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>88.27921</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>60329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>87207</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.17908</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.98426</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>121</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>121</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4993</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>87207</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.725458</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26611</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.93643</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1074</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1074</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>28</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>28</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>GrandBridge Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>GrandBridge Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1568</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1661</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.40096</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>73905</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>90985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.22768</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2564</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2561</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.883</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>118</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>118</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>25</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2361</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>90985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.594933</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>21570</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>21646</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.6489</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1095</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1095</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>527</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>528</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.81061</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39987</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57577</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.44961</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>934</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>934</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>841</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>841</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.34884</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1039</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57577</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.80454</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11444</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.15624</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>814</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>814</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>519</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>522</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.42529</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>61427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.92986</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>976</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>976</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>642</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>648</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.07407</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>41</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>41</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1629</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>61427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.651928</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11798</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11945</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.76936</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>714</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>714</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>490</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.77551</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>40179</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>59828</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.15752</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>805</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>923</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.07475</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.82758</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>59828</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.504312</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11028</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11541</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.55498</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>428</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>428</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>501</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2016</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36307</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>50958</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.24887</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>881</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>880</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.88649</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1163</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1166</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.74271</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>57</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.44262</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>633</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>50958</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.242199</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11452</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11808</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.98509</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>484</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>487</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.38398</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34825</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.25611</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.77703</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1331</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.18033</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>55</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.66666</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>643</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.315655</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10245</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.67091</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>315</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>315</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>543</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.63168</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30155</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44755</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.37794</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>830</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1427</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.72047</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>42</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.67442</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>726</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44755</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.622165</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10008</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4458</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>223</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>223</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>565</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>571</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.94921</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43633</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.21516</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>546</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>546</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1808</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1834</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.58234</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43633</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.528659</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10469</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5863</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>268</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>268</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>590</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>593</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.49409</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29950</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42142</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.06924</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>656</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>656</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2183</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.77828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.05882</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>476</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42142</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.129514</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10291</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10583</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.24086</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>424</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>424</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>568</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.29578</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>28489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40035</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.16023</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>538</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>537</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.81413</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2132</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2138</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.71936</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>38</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.73684</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>566</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40035</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.413763</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10227</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.29598</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>695</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>696</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.85632</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Greater Sudbury Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Greater Sudbury Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>588</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.49239</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30560</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.24053</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>460</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>460</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3615</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3625</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.72414</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>72</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.44444</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>653</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44136</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.479518</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10959</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11102</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.71194</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>631</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>631</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>175</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.28571</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.32358</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>184</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>184</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.393008</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2281</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2425</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.06186</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>42</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>73</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.63013</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5523</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7893</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.9734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>124</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1460</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1460</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>329</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7893</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.168251</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2628</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2628</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>198</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>202</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0198</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5342</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7088</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.36681</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>129</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>129</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>102</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7088</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.439052</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2821</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>84.43814</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>439</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>243</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.70782</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.5421</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.52607</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1556</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>64</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8877792</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2201</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2413</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.21426</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>212</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>212</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>108</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>108</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7136</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7908</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.23773</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1591</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1593</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87445</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7908</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5058169</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.80099</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>252</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>252</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>52</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>52</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7044</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.38103</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>46</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>46</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1613</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.44513</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>127</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7044</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.802953</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2589</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>168</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>168</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5329</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6139</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.80567</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>148</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>148</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2044</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2051</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.65871</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6139</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5701254</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2857</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2857</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>71</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>71</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5741</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.69586</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1652</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1671</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.86295</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>82</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.238297</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2248</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2761</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.41978</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>513</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>513</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>96</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.75</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5935</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.11671</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>92.43697</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1080</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1105</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.73756</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5074532</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2365</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.01269</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>70</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>70</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Grimsby Power Incorporated</Current_Company_Name_>
<Historical_Company_Name>Grimsby Power Incorporated</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>122</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>122</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7169</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.86269</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>227</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>225</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.11894</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1699</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1711</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.29865</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5569948</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2262</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2270</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.64758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>497</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>497</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21201</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22761</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.14617</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6001</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1705</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1707</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.88284</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>58</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>58</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>242</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22761</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.063222</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6068</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>67</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>67</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>589</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>589</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23603</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.38557</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5668</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5668</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2383</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2383</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.359619</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5684</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5684</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>102</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>102</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>19</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>19</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>541</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>541</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.85358</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5787</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5787</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2060</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.61165</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>224</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.099171</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5803</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5803</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>678</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>678</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17165</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.62801</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5625</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5624</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.98222</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1925</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8444</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>94.11765</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>17</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>17</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8162576</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5645</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5645</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>34</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>34</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>414</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19010</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.43346</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>769</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>751</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.65929</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2180</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2183</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.86257</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>667</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19010</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.50868</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5755</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>432</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>432</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18692</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.90734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>719</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>719</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18692</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.018189</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>933</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>974</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.79056</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>639</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>639</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19205</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19854</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.73114</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>869</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>869</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3151</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3155</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87321</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>537</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19854</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.704745</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>891</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>891</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>25</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>25</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>659</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>659</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18726</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.28858</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>811</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>805</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.26017</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2980</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.86577</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18726</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.467158</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>811</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>811</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>16</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>16</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>533</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15770</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16241</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.09993</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>779</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>779</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3345</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3345</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>209</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16241</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.286867</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>782</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>26</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>26</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Halton Hills Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Halton Hills Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>413</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>413</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17616</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18372</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.88504</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>511</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>511</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4120</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4120</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>25</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18372</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.050512</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>518</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>518</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>48</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>1093</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.22449</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>250</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>250</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1136</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.32394</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>259</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>259</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>818</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>937</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.2999</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>151</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>151</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>60</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>60</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>937</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>439</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>439</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>15</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>15</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.07734</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>211</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>211</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>64</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>640</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>640</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>844</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.13974</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>210</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>288</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.65398</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>493</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>493</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>858</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>905</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.80663</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>193</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>193</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>905</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>384</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>384</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>863</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.01738</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>232</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>232</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>863</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>419</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>419</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>815</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>834</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.72182</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>180</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>180</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>356</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>834</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>298</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>298</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>757</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>822</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.09246</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>133</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>133</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>436</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>437</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.77116</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>822</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>321</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>90</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hearst Power Distribution Company Limited</Current_Company_Name_>
<Historical_Company_Name>Hearst Power Distribution Company Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1314</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1517</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.61832</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>196</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>470</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>470</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1517</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>304</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>304</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4052</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4069</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.58221</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4069</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4177931</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4171</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4184</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.68929</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>162</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.76543</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>164</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>164</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2777</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>112</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>112</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>112</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>112</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2209</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.95473</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>56</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>56</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2209</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.526935E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>56</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>56</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2306</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2312</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.74049</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>275</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2312</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2595156</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>42</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>42</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2896</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2896</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>0</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>0</Appointments_Met_-_Completed_as_Required>
<Written_Responses_-_Provided_Within_Time>182</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>182</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2896</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>0</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>0</Appointments_Scheduled_-_Requests>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1688</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1690</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.88166</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>284</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>284</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1690</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1183432</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1675</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1800</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.05556</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>832</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>832</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>125</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1800</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.944445</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1374</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.52547</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>178</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>178</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1656</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1374</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.474527</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>178</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>178</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro 2000 Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro 2000 Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>10</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1642</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.66017</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>48</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>48</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3091</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3091</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>22</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1642</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.339829</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>48</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>48</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7458</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7466</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.89285</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>12</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>12</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>211</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>211</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7466</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.678811E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>77</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>77</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7085</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98589</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.2381</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>239</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>240</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.58334</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7085</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.411433E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>59</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>60</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.33334</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6745</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6746</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98518</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>83</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.59036</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>412</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.51456</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6746</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>119</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.54099</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>34</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>91.89189</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.44444</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98618</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>59</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>57</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.61017</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>326</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>327</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.69419</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7234</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>118</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.45763</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.30434</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6338</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.96845</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>88</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>87</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.86364</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>487</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>488</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.79508</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>165</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>169</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.63313</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7337</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7340</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.95913</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>105</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.09524</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>795</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>798</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.62406</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7340</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>343</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.83382</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>28</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>28</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5920</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5925</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.91561</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1079</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1079</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>275</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>276</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.63768</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>53</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>53</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6580</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.95441</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>89</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8764</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>929</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>931</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.78518</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6580</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.559271E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>185</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5254</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5259</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.90492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>70</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.57143</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>877</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>879</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.77247</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5259</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.901502E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>122</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>124</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>66</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>66</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Hawkesbury Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro Hawkesbury Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>25</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>25</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4576</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5165</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.59632</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.55073</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>751</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>753</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7344</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5165</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.872217E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>116</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>117</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1453</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>70</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>70</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>938</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>938</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>57</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>57</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>765</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>765</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>48</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>48</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>10</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>10</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>620</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>622</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.67846</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>10</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>10</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>36</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>36</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>622</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.52174</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>39</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>51</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>51</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>326</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>333</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.8979</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>35</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>35</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>333</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>9</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>9</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>482</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>494</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.57085</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>41</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>41</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>494</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>78</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>78</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>355</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.16201</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>47</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>47</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>9</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>9</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>611</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>44</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>44</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>69</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>69</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Chapleau Public Utilities Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>449</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>34</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>34</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>55</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>55</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>5</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Haldimand County Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>138</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.10145</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22152</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.81702</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>448</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.77679</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2231</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2234</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.86572</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>80</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>32</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>855</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.235083</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5519</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5564</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.19123</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>45</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>45</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>330</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>330</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Haldimand County Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19126</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22625</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.53481</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>249</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>249</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1242</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1243</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.91955</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>22</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>847</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22625</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.743646</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3866</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3917</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.69798</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>191</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>191</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16933</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17363</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.52347</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1079286</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1413582</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.35114</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27244</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26838</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.50977</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>329094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>329094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3274</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4293</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.26369</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>29258</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1413582</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.069777</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29468</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29909</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.52553</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>506</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>487</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>96.24506</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7269</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.06026</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>454</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>455</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.78022</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>16203</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>16439</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.56439</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1154373</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1555350</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.2195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26778</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26656</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5444</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>360735</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>360735</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3487</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4632</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>75.28065</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>41339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1555350</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.657858</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>30634</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>30780</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.52567</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>541</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>533</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>98.52126</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>11541</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11719</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4811</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>632</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>637</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.21507</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18691</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19061</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.05886</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1100363</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1344362</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.8502</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26656</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.94208</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>279974</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>279974</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3286</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4252</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>77.28128</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>28763</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1344362</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.139528</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29637</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29949</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.95823</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>854</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>851</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.64871</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4980</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5072</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.18612</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>879</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>881</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.77299</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17658</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17779</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.31942</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>907569</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1162816</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.04923</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27585</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>27572</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.95287</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>240861</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>240861</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3837</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5855</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>65.53373</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35388</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1162816</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.043302</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>32247</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>32262</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.95351</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>445</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>433</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>97.30337</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>800</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>814</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.2801</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>720</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>724</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>99.44752</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14104</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14131</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.80893</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>715370</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>931048</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.83492</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>27069</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>27068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.99631</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>175382</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>175384</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.99886</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3792</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4383</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.51608</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>18749</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>931048</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.013752</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>31563</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>31564</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.99683</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>217</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>217</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3027</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3034</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.76928</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>162</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>168</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.42857</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14123</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14154</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.78098</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>670704</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>955720</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.17788</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25815</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25811</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9845</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>156007</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>157054</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.33335</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3721</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4867</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.45367</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37496</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>955720</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.923325</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>29548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>29552</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.98647</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>263</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>263</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>135</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>137</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.54015</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>134</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>138</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>97.10145</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18251</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18255</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.97809</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>716108</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1017020</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.41238</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>31322</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>31321</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.99681</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>297725</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>297954</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.92314</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3665</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4821</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>76.02158</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44772</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1017020</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.402273</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>39289</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>39650</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.08953</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>568</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>568</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>647</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>650</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.53846</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>309</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>313</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.72205</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14486</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14506</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.86213</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>771016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1061306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.64785</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>30676</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>30674</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.99348</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>269458</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>275354</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.85876</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4478</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5471</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>81.84975</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43128</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1061306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.063673</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>38193</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>38196</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.99215</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>252</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>252</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3480</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3506</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.25842</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>401</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>415</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>96.6265</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14657</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14662</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.9659</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>683445</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>873470</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.24481</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28529</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28529</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>278739</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>289127</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.40711</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3544</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4133</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>85.74885</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12050</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>873470</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.379555</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>28820</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>28820</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>203</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>201</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.01478</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.91101</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>612</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>680</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14063</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14072</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.93604</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>686304</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>879805</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.00638</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29109</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29109</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>317948</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>332924</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.50168</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3771</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4351</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.66973</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>11630</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>879805</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.321884</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>25919</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>25919</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>60</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>60</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2307</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2338</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.67408</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>690</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>761</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90.67017</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11563</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.59708</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>213</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>213</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>53</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>53</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11563</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.783447E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2430</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2501</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.16113</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>163</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>242</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>242</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>11484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11892</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.56912</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>308</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>308</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>12</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11892</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.727212E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2575</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2654</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.02336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>179</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>357</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>357</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>9489</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9739</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.433</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>394</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>394</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9739</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.080398E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2505</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.72455</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>415</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>415</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10821</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11161</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.95367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>457</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>456</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.78118</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11161</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.95977E-03</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2738</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2777</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.5956</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>135</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>135</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>400</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>13203</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13359</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.83224</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>456</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>456</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13359</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2589</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2651</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.66126</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>91</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>91</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. (Orillia-Peterborough service areas)</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>351</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>351</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12234</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12403</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.63743</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>383</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12403</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2302</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2370</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.1308</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>322</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>326</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.773</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>60099</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>73487</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.78181</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1335</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1328</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.47565</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1106</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1106</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.5</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1120</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>73487</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.524079</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6773</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.53595</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>641</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>639</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.68799</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1088</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1089</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.90817</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>324</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>334</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.00599</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>57774</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>68322</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.56134</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1410</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1404</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.57447</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>960</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>960</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>900</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>68322</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.317292</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6315</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.6342</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>402</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>402</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1007</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1007</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>85</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>393</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>403</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.51861</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>51109</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>56521</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4248</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>976</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>975</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.89754</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1126</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1126</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>424</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>56521</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7501637</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5046</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5601</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.09106</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>555</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>555</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>627</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>627</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>95.2381</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>245</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>247</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.19028</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>45830</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52394</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.47185</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1121</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1120</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9108</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>970</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>970</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>36</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>36</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>623</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52394</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.189067</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5272</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6017</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.61842</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>745</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>609</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>81.74496</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>564</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>564</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>37</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>37</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>228</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>234</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.4359</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>48838</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>64604</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.59594</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>765</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>765</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1191</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1191</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.54839</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1875</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>64604</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.902297</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6218</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6957</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.3776</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>739</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>739</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>569</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>569</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Hydro One Networks Inc. - 1937680 Ontario Inc. (Peterborough Distribution)</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>232</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>236</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.30508</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>13</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>13</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46164</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54947</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.0155</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>559</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>558</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.82111</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2731</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2731</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>925</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54947</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.68344</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5682</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6114</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.93425</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>432</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>432</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Woodstock Hydro Services Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>14884</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20758</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.70248</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>578</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>578</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>74</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>74</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1285</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20758</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.190384</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2733</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2953</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.54995</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>404</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>404</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro One Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Woodstock Hydro Services Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>149</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>149</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9687</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13338</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.62708</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>376</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>376</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>678</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13338</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.083221</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2277</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2401</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.83549</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>282</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>282</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4516</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4516</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>245733</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>297802</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.51556</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3958</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3845</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.14502</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18476</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>197</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>201</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.00995</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4915</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>297802</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.650425</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3958</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3958</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>112</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>112</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4047</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4047</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3408</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>68</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>68</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>244332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>291644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.77748</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2363</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.57859</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23092</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>23097</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>182</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>186</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.84946</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5312</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>291644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.821399</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81943</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>81943</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3446</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3446</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5763</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5763</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>46</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>46</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>208293</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>244858</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.06686</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>5097</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5068</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.43104</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>14321</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14337</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8884</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>210</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.52607</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>244858</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.736108</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5097</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5097</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>29</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>29</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>57</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>57</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4860</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>38</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>38</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>199255</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>224545</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.73722</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6020</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>5999</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.65116</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28179</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.93967</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>201</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>208</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.63461</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1012</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>224545</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4506892</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6020</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6020</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2916</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2916</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>133</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>133</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4835</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4835</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>53</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>53</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>181014</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>210116</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.14956</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6883</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6855</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.5932</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25860</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25877</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9343</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>206</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>211</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.63033</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1683</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>210116</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8009861</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6883</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>28</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>28</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2962</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2962</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5301</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5301</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>44</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>44</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>141256</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>189358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.59732</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>8359</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8322</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.55737</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18781</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18804</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87769</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>193</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>197</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.96954</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>189358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.684555</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8359</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8359</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1186</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1186</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5024</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5024</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>49</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>155174</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>186632</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.14437</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9001</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8898</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.85568</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16970</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17168</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.84669</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>192</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>198</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.9697</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1741</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>186632</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9328518</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9001</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9001</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>103</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>103</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2068</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2068</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>52</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>52</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5155</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5155</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>21</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>21</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>154925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>201706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.80733</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9717</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>9662</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.43398</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20706</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21350</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.9836</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>202</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.56435</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3149</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>201706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.561183</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>55</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>55</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2606</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2606</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>100</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>100</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3270</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3270</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>32</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>157113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>180606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.99213</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>9379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>8940</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.31933</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>23357</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>25528</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>91.49561</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>227</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>249</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.16466</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1342</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>180606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7430539</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8988</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.83112</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>439</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>59</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>13.43964</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3442</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>87</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>87</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Hydro Ottawa Limited</Current_Company_Name_>
<Historical_Company_Name>Hydro Ottawa Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>8338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>8338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>42</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>42</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>174476</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>204542</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.30082</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11886</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11787</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.16708</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>25274</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26135</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.70557</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>196</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>206</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.14563</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1917</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>204542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9372158</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11886</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11886</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>99</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>99</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5421</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5421</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>220</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>220</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>459</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>469</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.86781</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16954</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21095</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.36976</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>356</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.75258</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>356</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>365</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.53425</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2222</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23317</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.529528</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4433</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.76675</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>332</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>333</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.6997</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>364</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.78022</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23798</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.07816</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>338</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>323</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.56213</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>437</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>441</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.09297</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>30</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2439</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26237</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.296032</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4581</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4827</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.90366</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>15</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>15</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>360</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>362</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.44752</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>666</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>714</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.27731</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18633</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23225</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.2282</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>354</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>331</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.50282</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>556</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>559</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.46333</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>22</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>23</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.65218</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23225</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.545748</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4731</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4836</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.82878</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.46939</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>664</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>723</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.83955</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>19537</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.84978</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>383</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>334</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>87.20627</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1609</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.69021</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>47</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>95.74468</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>927</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.978541</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5317</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5582</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.25259</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>52</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>52</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.89503</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>452</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>454</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.55947</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20692</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22889</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.4015</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>369</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.90495</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>141</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>144</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.91666</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>506</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22889</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.210669</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5115</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5335</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.87629</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>158</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>158</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>419</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>419</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21902</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23670</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.53063</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>409</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.511</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1847</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.46149</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>48</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>48</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>593</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23670</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.505281</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5286</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5288</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.96218</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>398</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>400</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22925</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>25421</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.18134</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>470</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>470</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1479</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.86478</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>32</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>32</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>481</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25471</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.888422</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5809</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.914</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>850</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>887</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.82864</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18385</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22162</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.95731</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>532</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>532</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>896</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>900</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.55556</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>51</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>98.03922</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22162</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.583792</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6193</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6193</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>37</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>37</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>88</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>88</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1540</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1549</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.41898</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21022</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26522</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.2625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>381</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>381</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2792</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2801</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.67869</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>41</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>967</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26522</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.64603</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6503</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6510</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.89247</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>16</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>68</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>68</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>InnPower Corporation</Current_Company_Name_>
<Historical_Company_Name>InnPower Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1340</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1345</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.62825</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23667</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.44618</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>425</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>424</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.76471</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2128</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2274</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.5796</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>42</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1416</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.932766</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7864</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.91106</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>7</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>7</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>57</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>57</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>257</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>257</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37783</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.81028</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>816</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>816</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3771</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3771</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2736</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.765554</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7473</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.16823</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>662</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>663</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.84917</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>153</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44397</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>67244</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.02374</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>561</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>549</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.86096</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4469</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4469</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>28</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>67244</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.621141</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7160</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7486</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.6452</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>646</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>648</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.69136</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>107</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>107</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>44315</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>64449</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.7598</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>610</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>610</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4364</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4364</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1965</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>64449</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.048922</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7370</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7492</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3716</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>21</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>21</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>576</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>578</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.65398</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>220</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>220</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38016</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>62551</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>60.77601</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>455</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>449</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.68132</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2381</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3552</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>62551</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.678566</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8153</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8317</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.02814</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>447</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>449</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.55457</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>172</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39305</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>60820</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.62512</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.73262</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5567</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>26</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.30769</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>60820</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.242026</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8224</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8497</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.7871</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>215</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>215</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33288</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51490</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.64944</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>210</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>209</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.52381</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7610</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2354</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51490</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.571762</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7578</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7658</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.95534</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>128</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>128</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>328</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37420</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.42924</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>486</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>484</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.58848</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8230</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8230</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.2381</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2545</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.266098</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.19901</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>163</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>163</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>34121</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45456</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.0638</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>341</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>341</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8095</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8095</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>19</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.47369</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1745</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45456</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.838877</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5974</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7968</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>74.9749</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>188</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>188</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>274</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>32919</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40695</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.892</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>388</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>388</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7662</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7662</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1404</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40695</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.450055</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.88517</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>565</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>565</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>202</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.50495</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Kingston Hydro Corporation</Current_Company_Name_>
<Historical_Company_Name>Kingston Hydro Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>347</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>347</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35035</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41118</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.20599</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>349</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>349</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8121</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8121</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1058</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41118</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.573082</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2964</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2964</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>416</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>416</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.85714</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>154</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>154</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12374</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.15759</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>86</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>86</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>207</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>207</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9384077</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>86</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>86</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>78</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4359</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>200</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>203</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.52217</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>10927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.21796</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>205</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.02439</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>477</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>543</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>87.84531</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>69</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.576008</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>682</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.18768</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>116</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.68965</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>179</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>180</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.44444</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4399</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4784</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.95234</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>96</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>96</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>361</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>12</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4784</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2508361</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>837</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>866</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.65127</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>196</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>198</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9899</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4086</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4280</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.46729</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>110</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>109</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.09091</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>313</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>313</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>168</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4280</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.925234</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>962</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.64865</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>106</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>201</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>206</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.57281</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3492</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3711</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.09863</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>142</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>142</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>289</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>292</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.9726</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>39</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3711</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.05093</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>909</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>937</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.01174</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>109</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>109</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>258</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>283</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.16608</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5340</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.26775</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>103</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>103</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>342</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>342</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>40</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6491</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6162379</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>715</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>784</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.19898</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>253</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.88538</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3626</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3792</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.62236</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>94</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.61702</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>658</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>664</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.09638</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3792</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8175105</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>656</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>704</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.18182</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>44</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>44</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>255</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>269</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.79554</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3311</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.27484</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>90</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>89</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.88889</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>682</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>682</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>30</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3311</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9060706</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>892</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.4305</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>40</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>341</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>368</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.66304</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>3437</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.76437</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>78</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.2963</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>362</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4310345</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2636</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.66464</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakefront Utilities Inc.</Current_Company_Name_>
<Historical_Company_Name>Lakefront Utilities Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>483</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>529</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.30434</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>4819</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4906</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.22666</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>93</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>88</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.62366</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>332</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>343</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.793</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4906</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4688137</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2280</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2677</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.16997</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>99</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.0198</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16011</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17281</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.65089</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>382</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.64398</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>220</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17281</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.273075</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1986</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2107</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.25724</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>224</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>224</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>118</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>119</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.15966</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>14864</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16408</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.58996</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>592</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>584</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.64865</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>71</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>74</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.94595</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>323</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16408</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.968552</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2341</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.78687</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>399</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>399</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13104</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14857</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.20085</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>599</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>599</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>57</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>59</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.61017</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>251</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14857</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.689439</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2622</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2622</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>193</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>251</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>251</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11419</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12278</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.00375</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>501</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>501</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>155</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12278</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.262421</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2529</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2686</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.15488</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>156</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>156</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11330</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12644</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.60772</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>447</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>447</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>27</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.42857</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>133</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12644</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.051882</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2169</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2678</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>80.99328</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>149</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>149</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>205</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>205</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12071</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.90095</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>605</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>605</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.75</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>145</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.079914</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.79699</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>304</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>304</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10435</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11491</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.8102</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>941</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>941</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>30</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.33334</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>129</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11491</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.122618</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2501</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.65174</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>117</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>117</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>210</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>210</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9381</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10399</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.21059</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>859</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>859</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10399</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.288585</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1576</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2350</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>67.06383</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>138</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>138</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>245</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>245</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8421</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9018</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.37991</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>708</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>708</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.30769</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>103</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9018</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.14216</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1998</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2204</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.65336</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>110</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>110</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Lakeland Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Lakeland Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>212</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>212</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8969</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9885</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.73344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>603</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>603</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>80</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9885</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.274659</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2121</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2140</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.11215</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1517</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1554</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.61905</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>117335</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>172611</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>67.97655</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>646</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>646</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22052</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22052</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>105</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>105</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4449</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>172611</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.577472</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23782</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>24115</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.61912</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>4878</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4920</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.14634</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>49</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>54</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>90.74074</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1870</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1936</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.59091</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>121718</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>181789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>66.95564</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1011</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1010</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.90108</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21566</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21566</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>107</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>110</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.27273</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5604</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>181789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.082695</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26134</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>26454</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.79035</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4388</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4422</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.23112</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>32</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>35</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.42857</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1796</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1841</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.55568</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>118834</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>173303</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.57008</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>745</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>744</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.86577</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22470</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22470</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>109</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>113</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.46017</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>173303</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.949747</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>26560</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27896</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.21078</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2440</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2442</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.9181</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>36</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2312</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.48097</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>102529</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>145788</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.32746</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>348</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>348</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>22055</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>22056</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.99547</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>131</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>135</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.03704</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4403</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>145788</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.020139</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>23068</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>27877</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>82.74922</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2031</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.95079</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2328</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2344</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.31741</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>97195</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>126567</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.79332</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>270</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>270</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>172</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>175</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.28571</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3608</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>126567</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.850664</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1594</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1594</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>2298</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2304</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.73959</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2340</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2367</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.85931</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>78982</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>107594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.40744</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>303</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>303</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>29627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29627</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>136</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>146</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.15069</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4113</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>107594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.822704</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1612</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1612</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>796</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>796</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>3039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3065</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.15171</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>74113</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>108554</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.27293</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>487</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>487</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20778</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20778</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>135</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>145</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.10345</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5709</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>108554</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.259134</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1965</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1965</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>716</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>727</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.48693</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2860</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2881</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.27109</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>65953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>94476</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.80927</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>395</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>395</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17708</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17708</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>146</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>150</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.33334</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4748</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>94476</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.025615</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1947</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1947</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>1017</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1049</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.94948</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1774</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1810</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.01105</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52116</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>69640</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.8363</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>128</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15993</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15993</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>124</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>125</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.2</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3454</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>69640</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.959793</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1937</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1937</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>992</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1032</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.12403</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>London Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>London Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2075</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2093</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.13999</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>56893</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>79871</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.23111</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>144</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>144</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18254</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18254</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>109</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>110</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>99.09091</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>79871</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.684529</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1985</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1985</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>939</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>957</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.11913</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>779</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>807</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.53036</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30417</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.25328</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>373</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>373</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1022</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1022</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>621</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.965128</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>382</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>382</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>60</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>60</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>994</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>998</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5992</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>27971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.68176</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>498</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>498</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2014</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2014</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>457</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28931</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.57962</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>498</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>498</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>197</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>197</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1017</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.76498</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25577</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26498</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.52427</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>379</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>379</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1738</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1738</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>434</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26498</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.637859</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>379</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>122</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1782</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1789</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.60872</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20204</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21523</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.87167</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>396</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>396</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1353</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1353</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21523</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.184779</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>396</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>396</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>861</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>862</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.88399</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24097</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.43533</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>351</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>351</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>928</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>928</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>195</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6832755</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>351</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>146</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>147</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.31973</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>855</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>855</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>25076</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34270</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.17187</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>375</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>375</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>753</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>753</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>359</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34270</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.047563</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>375</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>375</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>878</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>878</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23539</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.24461</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>521</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>521</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>197</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>12</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>12</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30873</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5571211</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>521</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>521</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>580</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>580</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>21681</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>27501</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>78.83714</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>556</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>556</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>167</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>167</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>27</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>27501</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5781608</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>556</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>556</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>77</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>77</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>615</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>615</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22653</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>26365</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.92073</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>566</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>566</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>111</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>111</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>150</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>26365</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5689361</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>566</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>566</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>86.16352</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>25</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>25</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Milton Hydro Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Milton Hydro Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>790</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>790</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>26492</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.59383</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>612</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>612</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>47</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>20</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>20</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>336</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.136325</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>612</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>612</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>131</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.23664</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>72</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9464</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9467</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.96831</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>150</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>150</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>140</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>140</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>927</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>990</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.63636</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>155</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>155</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10867</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10873</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.94482</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.41521</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>100</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>100</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>932</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>987</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.42756</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.92473</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Midland Power Utility Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>63</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>63</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9437</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>216</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>216</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>196</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>197</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.49239</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>1406</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1436</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.91087</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>55</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>55</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>367</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>367</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31301</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37276</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.97092</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2200</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2155</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.95454</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1282</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1282</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37276</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.427192</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2155</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2200</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.95454</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>35</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>35</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>392</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>392</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>60</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>60</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>525</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>525</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>30442</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37214</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.80254</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1335</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1332</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.77528</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1361</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>28</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.42857</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37214</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.46719</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6722</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6724</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.97025</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>383</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>383</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>20</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>20</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>428</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>429</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7669</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30020</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39168</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.6442</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1067</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1066</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.90628</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1094</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>19</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>339</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39168</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8655025</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7361</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7382</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.71552</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>625</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>625</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>24088</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>33993</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.86165</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.98609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2203</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2204</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95463</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.93939</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>391</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>33993</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.150237</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8104</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.37068</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>296</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>296</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>495</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>495</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>20601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.58085</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>991</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>990</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.89909</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2066</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.9516</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1495</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.976863</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8188</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8283</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.85307</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>181</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>181</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>313</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>319</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.11913</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>75</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21484</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29173</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.64344</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>622</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8746</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2238</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2239</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95534</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.14286</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>966</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29173</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.311281</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6330</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6603</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.86552</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.28378</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19178</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35021</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>54.76143</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>852</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>841</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.70892</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2505</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2505</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3016</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35021</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.611976</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6893</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6988</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.64053</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>11</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>285</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>299</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.31773</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19424</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41140</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>47.21439</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1047</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1009</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.37058</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1459</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1459</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>31</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.875</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41140</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.660185</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6755</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7125</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.80701</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>51</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>153</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>157</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.45223</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18816</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24427</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.02952</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>857</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>830</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.84947</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3360</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>26</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.2963</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>417</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>24427</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.707127</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6745</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6930</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.33044</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>19</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>19</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>165</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>165</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Newmarket-Tay Power Distribution Ltd.</Current_Company_Name_>
<Historical_Company_Name>Newmarket-Tay Power Distribution Ltd.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>143</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.9021</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18696</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21420</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.28291</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>748</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>737</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.52941</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6276</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6276</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>31</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>96.77419</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>175</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21420</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8169935</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6262</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6325</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.00395</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>209</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>209</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>695</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.44736</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>55</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.54546</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.65507</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1004</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>961</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.71713</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8410</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8410</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.52542</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>41</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>49</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>83.67347</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9824976</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>918</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>918</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>425</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>425</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>58</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>58</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>872</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>941</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.66737</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>43</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>43</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>47395</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57097</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.00787</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>913</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>911</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.78094</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10065</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10065</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>67</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.10145</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>43</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>93.47826</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>532</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57097</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9317477</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>913</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>848</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>927</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.47788</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>57</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>57</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42599</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48412</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.99265</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>241</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>237</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.34025</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9228</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9916</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.06172</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.05882</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>69</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>69</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>452</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48412</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9336528</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>144</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>144</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>30</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>30</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>434</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>465</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.33334</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>54</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>49</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>90.74074</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>36531</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42540</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.87447</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>898</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>888</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.88641</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7610</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8822</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.26162</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>63</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>63</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>46</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>46</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>539</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42540</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.267043</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>898</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>786</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>840</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.57143</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38085</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44979</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.67284</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>592</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4958</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9818</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11047</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>88.87481</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>83</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>85</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.64706</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>50</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>53</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.33962</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>425</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44979</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9448854</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>595</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>595</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>485</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>485</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>11</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>11</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>911</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1060</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>85.9434</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38782</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.83743</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>346</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>346</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18896</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.31731</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>50</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>97.05882</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>580</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.238866</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>346</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>346</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>416</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>416</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>743</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>813</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.38992</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42059</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48542</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.64455</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1027</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1027</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15977</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16106</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.19906</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>59</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>59</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>38</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1011</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48542</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.082732</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1027</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1027</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>317</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>317</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>676</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>822</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>82.23844</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36998</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43675</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.71207</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2274</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2274</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15266</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16813</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>90.79879</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>68</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>33</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>33</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>326</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43675</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7464224</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2274</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2274</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>509</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>509</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>15</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>15</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>595</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>654</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.97859</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39500</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>44830</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.11064</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1374</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16669</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16772</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.38588</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>43</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.69768</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>27</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96.42857</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>526</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>44830</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.173321</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1374</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1374</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>693</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>693</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara Peninsula Energy Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara Peninsula Energy Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>306</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.42484</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40669</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>49877</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.53858</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1271</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1271</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17515</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17631</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.34207</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.87878</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>19</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1272</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>49877</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.550274</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1271</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1271</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>853</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>853</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>21</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>21</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>377</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>389</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.91517</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>7</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>7</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8147</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9291</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.68701</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>296</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6633</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4616</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4618</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95669</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9291</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3767087</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10703</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10703</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>274</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>277</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.91697</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>5</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>5</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8023</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9308</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.19467</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>203</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>202</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.50739</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3767</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3767</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>5</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>5</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>35</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9308</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3760206</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8721</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8721</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>187</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.9418</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7606</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.26006</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>367</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>367</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3555</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>10</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7606</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4864581</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8044</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8044</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>172</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>173</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.42197</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>10</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>10</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5871</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6525</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.97701</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>260</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4016</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4016</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6525</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2605364</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6058</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6058</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>16</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>16</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>144</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>6276</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7230</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.80498</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>160</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3751</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3751</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>43</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7230</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5947441</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5465</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5465</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>31</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>31</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>126</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.2126</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>11</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>11</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8024</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8392</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.61487</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7067</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7067</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>9</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>37</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8392</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4408961</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7389</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7389</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>166</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>166</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>8</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>8</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8313</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8453</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.34378</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>139</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>139</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8722</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8722</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>27</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8453</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3194132</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8216</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>13</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>13</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5827</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.04359</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>141</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>141</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5588</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5588</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>83.33334</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>18</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5827</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3089068</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6525</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6525</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>197</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>197</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>12</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>12</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5343</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5434</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.32536</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>240</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5564</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5564</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>8</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>8</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5434</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1472212</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3615</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>56</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>56</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Niagara-on-the-Lake Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Niagara-on-the-Lake Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>9</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>9</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7377</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7756</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.11346</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>145</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>145</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5286</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5286</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7756</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.173285</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5058</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5058</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>47</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>47</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3037</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3991</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.09621</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>75</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>78</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.15385</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>139</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3991</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.482836</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>822</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>839</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.97378</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>63</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3226</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4235</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.17474</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>37</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>37</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>100</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>102</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.03922</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>171</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4235</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.03778</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1003</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1033</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.09584</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>39</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3955</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.61694</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>55</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>54</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.18182</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>104</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>115</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>90.43478</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>185</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3955</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.677623</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1000</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1021</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.94319</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>33</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>11</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>11</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2380</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3368</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.66508</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>66</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>66</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>130</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>134</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.01492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>241</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3368</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.155582</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>776</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>776</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>38</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>12</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>12</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2280</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3617</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>63.03566</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.55073</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>75</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>75</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3617</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.349461</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>719</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>721</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.72261</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>30</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>30</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>21</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>21</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>2480</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3645</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.03841</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>69</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>67</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.10145</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>29</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>29</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3645</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.541838</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>392</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>392</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>Espanola Regional Hydro Distribution Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>31</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>31</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2394</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3437</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.65377</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>63</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>63</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>172</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3437</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.004364</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>554</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>51</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>51</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>24451</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>29786</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.0889</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>972</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>972</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4229</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4229</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1974</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>29786</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.627275</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4235</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>518</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>518</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>37</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>37</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>4</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>4</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23949</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28642</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.61497</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>730</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>729</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.86301</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3642</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3642</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1740</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28642</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.074995</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3748</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3749</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.97333</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>589</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>589</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>43</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>43</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20401</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23569</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.55862</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>688</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>688</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4271</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4271</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>33</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>33</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1147</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23569</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.866562</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3768</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3768</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>500</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>500</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>44</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>44</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>19335</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21218</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.12546</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>535</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>535</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2667</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2667</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>46</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21218</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.622585</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3621</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3621</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>396</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>396</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>57</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>57</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>18452</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19292</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.64587</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>534</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>534</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3114</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3114</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>304</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19292</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.575783</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4010</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4010</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>360</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>360</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>90</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16279</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19796</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.23379</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>389</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>389</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4028</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4028</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>15</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>862</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19796</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.354415</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3895</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4012</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.08375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>112</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>112</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>105</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>105</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16121</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>19777</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.51388</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>754</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>754</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5501</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5501</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>21</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1889</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>19777</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.551499</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2278</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3783</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>60.21676</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>113</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>152</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>152</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16510</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22034</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.92966</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>347</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>5934</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>5934</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>302</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22034</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.370609</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2445</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3487</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>70.11758</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14937</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18650</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.09116</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>386</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>386</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6351</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6351</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1177</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18650</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.310992</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2838</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>87.72797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>365</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>365</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>North Bay Hydro Distribution Limited</Current_Company_Name_>
<Historical_Company_Name>North Bay Hydro Distribution Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>105</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>105</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12997</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20844</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>62.35368</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>319</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>6558</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>6558</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>46</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>640</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20844</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.070428</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3318</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3371</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.42776</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>244</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>244</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5964</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>741</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>741</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>210</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>210</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>741</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>741</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>106</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>108</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.14815</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5680</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5680</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>683</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>683</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>247</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>247</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>683</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>683</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>111</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>113</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.23009</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>14</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>14</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6154</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6154</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>255</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>255</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>713</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>713</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4931</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4931</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>25</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>25</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>224</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>224</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>717</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>717</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>75</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>75</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5332</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5332</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>23</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>23</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>257</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>257</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5332</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>600</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>600</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>127</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>127</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>408</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>408</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>62</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>63</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.4127</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4809</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4809</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>29</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>29</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>521</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>673</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>88.04348</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4791</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4791</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>988</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>988</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4791</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>588</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>588</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>38</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>39</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.4359</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3939</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3939</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1752</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1752</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3939</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>642</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>642</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>100</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>100</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Northern Ontario Wires Inc.</Current_Company_Name_>
<Historical_Company_Name>Northern Ontario Wires Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>0</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>0</Connections_-_Low_Voltage_-_New_Services>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4296</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4296</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>6</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>6</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3038</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3038</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Incoming>4296</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>609</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>609</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>88</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>88</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>857</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>906</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.59161</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46691</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57916</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.61848</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1402</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1691</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1699</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.52914</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>849</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57916</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.465916</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1402</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1402</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>355</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>356</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.7191</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1597</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>81.15216</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52091</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71525</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.82908</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1407</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1407</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2054</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2385</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.12159</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1938</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71525</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.709542</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19132</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19132</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>391</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>395</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.98734</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1762</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1816</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.02643</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46962</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58249</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.62284</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2974</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95.83053</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1232</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>58249</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.115058</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1220</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1220</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>201</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>205</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.04878</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1514</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1591</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.16028</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>43698</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51290</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.19789</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>746</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>746</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4152</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.00096</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>656</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51290</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.279002</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18657</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18657</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>177</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>178</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.4382</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>24</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>24</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>897</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>947</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.72017</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>39333</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45789</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.90054</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>722</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3567</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3569</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.94396</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>426</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45789</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9303545</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18762</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>179</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>179</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>944</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1136</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>83.09859</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37323</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>47039</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.3448</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>259</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4897</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95916</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1469</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>47039</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.122941</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>19388</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>19388</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>85</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>86</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.83721</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1392</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.79885</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>36601</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46240</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.15441</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>130</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4626</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4632</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87047</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>823</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46240</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.779844</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>18972</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>18972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>28</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>28</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>803</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>893</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>89.92162</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33652</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40740</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.60187</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>313</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>313</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4090</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4090</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>470</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40740</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.153657</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>17092</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>17092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>101</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>101</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>14</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>14</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1056</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1100</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>31663</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>39975</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.207</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>261</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.61686</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3449</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3452</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.91309</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>546</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>39975</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.365854</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15870</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>15871</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.9937</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>264</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>270</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.77778</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>18</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>18</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oakville Hydro Electricity Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Oakville Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1642</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1670</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.32336</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38665</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51186</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.53823</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>803</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>800</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.6264</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4838</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4858</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.58831</Written_Response_to_Enquiries_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>909</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51186</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.775876</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>15979</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>16122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.11301</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>301</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>307</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.0456</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>42</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>42</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22969</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22972</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98694</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>52</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>641</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>655</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.86259</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22972</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.305938E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2304</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2304</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>26</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>26</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>251</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>252</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.60317</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>273</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>273</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>23427</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>23539</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.52419</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>436</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.77065</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2060</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95148</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>91</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>23539</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3865925</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2855</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2856</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.96499</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>355</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>355</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22477</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22480</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98666</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>595</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>594</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.83193</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1857</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22480</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.0133452</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2608</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2608</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>326</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>326</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>21443</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>21455</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.94407</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>411</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>410</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.75669</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1593</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1622</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.21208</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>21455</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.728735E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2354</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2357</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.87272</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>75</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.53086</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>9</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>9</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22747</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22769</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.90337</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>272</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>272</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3346</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3360</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.58334</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>13</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22769</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.709517E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2333</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2333</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>95.87629</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>214</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>214</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17971</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18133</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.1066</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>320</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>320</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3693</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3710</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.54178</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2457</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2472</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.3932</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>41</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.61905</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.23664</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15963</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.21068</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>268</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>266</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.25373</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3627</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3677</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.6402</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16687</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2301</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.52412</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12408</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12500</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.264</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>95</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>95</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3883</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3888</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8714</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12500</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2651</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2834</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.54269</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.23664</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9008</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9060</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.42605</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>263</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>261</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.23954</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3727</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3729</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.94637</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9060</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.207506E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2145</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.88735</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.82609</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Orangeville Hydro Limited</Current_Company_Name_>
<Historical_Company_Name>Orangeville Hydro Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>194</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.48454</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10504</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10602</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.07565</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.4898</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3184</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3188</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.87453</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>33</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10602</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.311262</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1948</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1972</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.78296</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>97</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>98</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.97959</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1300</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1363</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.37785</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>38543</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>54920</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>70.18026</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>756</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>753</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.60317</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1697</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1697</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>999</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>54920</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.819009</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8409</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8410</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.98811</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>836</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>836</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>67</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>67</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>957</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1033</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.64279</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>46713</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>63383</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>73.69957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>774</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>774</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2083</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2094</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.47469</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>35</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>35</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>821</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>63383</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.2953</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7914</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7914</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>772</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>772</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>45</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>45</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>939</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>944</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.47034</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>51705</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>57117</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.52471</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>7979</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>7862</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.53365</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2251</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2253</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.91123</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>37</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>238</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>57117</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4166886</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7251</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7815</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.78311</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>117</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>117</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>557</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>558</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.82079</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>55</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>55</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1375</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1378</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.7823</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>52552</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>58328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.09738</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>969</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>969</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8015</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8017</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97505</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>75</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>75</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>252</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>58328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4320395</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9877</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.50246</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>253</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>253</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>801</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>801</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>56</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>56</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>509</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>509</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>45863</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.13395</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>884</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>21050</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>21050</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>68</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.55073</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>111</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2278278</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9235</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9983</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.50726</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>748</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>748</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1284</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1284</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>411</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>411</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>33208</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36084</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.02971</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>981</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>981</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20638</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20638</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>186</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36084</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5154639</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10175</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11535</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.20979</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1360</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1360</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>3</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>3</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>645</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>645</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37530</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38810</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.70188</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1253</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1253</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24817</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.70721</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>9</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>10</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>65</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38810</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1674826</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8469</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10438</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.13623</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1919</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1919</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>243</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>243</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1039</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1051</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.85823</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>37017</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38373</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.46626</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>18061</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>18061</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>51</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>52</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.07692</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>316</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38373</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8234957</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6014</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8140</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.88206</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2126</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2126</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>524</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>524</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>1292</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>1295</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.76834</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>35927</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>37431</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.98194</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>965</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>965</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>19668</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>19668</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>46</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>97.82609</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>243</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>37431</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6491945</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6412</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.15908</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>631</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>631</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>434</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Oshawa PUC Networks Inc.</Current_Company_Name_>
<Historical_Company_Name>Oshawa PUC Networks Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>814</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>814</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>3</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>3</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>43544</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>71095</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>61.24763</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>134</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>134</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26919</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26919</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>52</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>56</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.85714</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10020</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>71095</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>14.09382</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>6591</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>6591</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>190</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>190</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>1098</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>1136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>96.65493</Reconnection_Performance_Standards_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>101</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>101</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>28471</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>28502</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.89124</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>339</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>339</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>426</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>431</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.8399</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>28502</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1087643</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>339</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>339</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>137</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>137</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>139</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>139</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22200</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22224</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.89201</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>2812</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>2812</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>468</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>468</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>54</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>54</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>11</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>11</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22224</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2802</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.64438</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>155</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>155</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>69</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.57143</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>6</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>6</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17660</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.86976</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>584</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>579</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.14384</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1075</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1075</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>47</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>3</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>3</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17660</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3378</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3383</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.8522</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>130</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>17837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17852</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.91598</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>294</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>290</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.63946</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>250</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>250</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>70</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17852</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3667</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3674</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.80947</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>97</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>97</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>93</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>93</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17041</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.94719</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>325</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>319</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.15385</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>634</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>634</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>45</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>45</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17041</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.0528138</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3764</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3843</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.94431</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>136</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>136</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15186</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15555</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.62777</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>175</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>172</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.28571</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.63013</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>369</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15555</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.372228</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3256</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3321</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.04276</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>61</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>61</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>94</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>94</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>16274</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17252</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.33109</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>124</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>121</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.58064</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>804</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>810</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.25926</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>37</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>42</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.09524</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>977</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17252</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.663112</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1913</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1979</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.66499</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>85</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>85</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>2</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>2</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>8533</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.04908</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>53</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>52</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3118</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.8399</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>49</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>351</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.950923</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>151</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>151</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>122</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.18033</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8209</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8442</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.23999</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>31</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>31</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>516</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>518</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.6139</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>60</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>380</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8442</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.501303</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>250</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>250</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>94</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>94</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Ottawa River Power Corporation</Current_Company_Name_>
<Historical_Company_Name>Ottawa River Power Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>27</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>93.10345</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11036</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.51867</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>213</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.53271</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>601</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>604</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.50331</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.85714</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>468</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.008222</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2297</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2342</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.07857</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>230</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>230</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>140</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>144</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.22222</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>118</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>116</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.30508</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31993</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>38874</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.29922</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1240</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1208</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.41936</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>892</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.30942</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.3871</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>614</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>38874</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.579462</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11982</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>13018</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.04179</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>60</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>215</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>215</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>345</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>349</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.85387</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>33153</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>40787</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>81.28325</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1468</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1443</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.297</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>868</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>875</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.2</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>44</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>49</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>89.79592</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>607</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>40787</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.488219</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>11442</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11615</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.51054</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>369</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>369</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>232</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>240</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.66666</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>39</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>39</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>37396</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46817</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.87697</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1229</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.61716</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1118</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.28444</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>71</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>82</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.58537</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1435</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46817</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.065126</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10123</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11116</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.06693</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>354</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>355</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.71831</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>114</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.12281</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>65</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>65</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>35218</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>45328</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.69591</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1102</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.48079</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1194</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1213</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.43363</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>47</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>51</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.15686</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1659</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>45328</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.659989</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10394</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10976</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.69753</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>385</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>385</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>176</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>176</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>61</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>61</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>39905</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>55098</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.4255</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1034</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1020</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.64603</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>780</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>780</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>62</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>62</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2560</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>55098</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.646266</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9223</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11757</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>78.44688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>213</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>213</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>193</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>193</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>155</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>155</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>30032</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43601</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.87915</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1119</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1119</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>838</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>838</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>58</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>58</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1569</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43601</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.598541</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10591</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.81508</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>50</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>50</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>244</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.6</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>79</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>79</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>29790</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>41884</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>71.12502</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1252</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1251</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.92013</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>612</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>612</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>30</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>32</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.75</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1201</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>41884</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.867443</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10033</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>12363</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.15344</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>82</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>82</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>77</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>77</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>26606</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>35180</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.6282</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1000</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1000</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1248</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1248</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>717</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>35180</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.03809</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.10128</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>23</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>23</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>130</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>130</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>246</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>246</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>52</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>52</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>22837</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>30535</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.78959</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>895</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>895</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>954</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1421</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>30535</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.653676</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7446</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7578</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.25812</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>118</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>118</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>PUC Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>PUC Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>237</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>75</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>75</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>23650</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>36358</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>65.04758</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1019</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1019</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1402</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1402</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>61</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>61</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2161</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>36358</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.943671</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8071</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8106</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.56822</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>12</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>12</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>141</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>141</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>84</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>84</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8211</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>9165</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.59084</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.93877</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>123</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>123</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>378</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>9165</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.124386</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>843</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>880</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.79546</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>70</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>70</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>7259</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7902</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.86282</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>116</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>111</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.68965</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>169</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>170</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.41177</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7902</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.531005E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>739</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>751</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.40213</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>14</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>14</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>81</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>81</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6972</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7066</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.66969</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>193</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.47475</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>421</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.81236</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>5</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7066</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.076139E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>872</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>887</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.30891</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>54</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>54</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6501</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6594</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.58963</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>160</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>153</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.625</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>456</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>480</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>95</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6594</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.066121E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>767</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>773</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2238</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>13</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>13</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>25</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>25</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>67</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>67</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5726</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5797</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.77523</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>327</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>329</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.3921</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5797</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.900121E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>808</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>814</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.2629</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6317</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6429</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.2579</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>191</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.47644</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>643</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>643</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6429</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>9.332711E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>799</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>802</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.62594</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>13</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>13</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>91</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>91</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4707</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4815</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.75701</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>222</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>222</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>761</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>761</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4815</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>794</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>794</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>18</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>18</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>74</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3989</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4176</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.52203</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>161</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>161</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>61</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>61</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4176</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2394636</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>688</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>688</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>74</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>75</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.66666</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3880</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3976</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.58551</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>68</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>68</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3976</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.030181E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>660</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>660</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Renfrew Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Renfrew Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>92</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4618</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4815</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>95.90862</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>206</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>206</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>116</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>116</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>34</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4815</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7061267</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>623</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>623</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>72</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>72</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9485</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10314</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.96238</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>726</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>721</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.31129</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>26</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>26</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>264</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10314</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.559628</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>76</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>76</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>79</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>89</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>89</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8764</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.2241</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>69</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.52055</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>208</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>208</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>202</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8764</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.304884</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>878</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>886</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.09707</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>81</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>81</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>88</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>90</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.77778</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6383</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8760</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>72.8653</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>71</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>68</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.77465</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>63</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>73</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>86.30137</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8760</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.598173</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>897</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>900</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.66666</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>77</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>77</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6321</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8235</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.75774</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>197</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>160</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>188</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>85.10638</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>54</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8235</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6557377</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>737</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>739</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.72936</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>51</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>52</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>98.07692</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>62</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>62</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5766</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7175</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.36237</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>190</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>190</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>304</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>362</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>83.9779</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>23</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7175</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3205575</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>723</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>723</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>115</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>115</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5785</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7435</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.80766</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>173</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>173</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>608</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>746</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>81.50134</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>31</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7435</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4169469</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>772</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>8</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>8</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>134</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>134</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5478</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7189</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.19975</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>167</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>167</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>830</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>848</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.87736</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>44</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7189</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.6120462</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>868</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>868</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>10</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>10</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>82</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>82</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5507</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>7261</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.84354</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>123</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>123</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>902</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>912</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.90351</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>34</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>34</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>52</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>7261</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7161548</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>846</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>846</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>7</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>125</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>125</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5273</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6912</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.28761</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1547</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1547</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>190</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6912</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.748842</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>804</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>804</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Rideau St. Lawrence Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Rideau St. Lawrence Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>113</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>113</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>9864</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>11149</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.4743</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>195</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>195</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1428</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1428</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>249</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>11149</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.233384</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>929</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>929</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Reconnections_-_Completed_Within_Time>48</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>48</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>25</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>25</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4372</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4543</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.23597</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>130</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>125</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.15385</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>56</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>57</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.24561</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>29</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>29</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>45</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>45</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>78</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4543</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.716927</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>130</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>130</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>17</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>17</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3769</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4009</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.01347</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>109</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>100</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>91.74312</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>39</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>39</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>54</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>54</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>112</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4009</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.793714</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>126</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>135</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.33334</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>17</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>17</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>18</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>18</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3968</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4242</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.54078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>38</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>38</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>97</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>97</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>2</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>2</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>131</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4242</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.088166</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>183</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>186</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.3871</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>23</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>23</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>23</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>23</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3425</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.17193</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>54</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>54</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>103</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>103</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>6</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>6</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>128</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.482046</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>218</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>221</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.64253</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>29</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>29</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2366</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.41341</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>81</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>81</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>109</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.09091</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>143</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>144</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.30556</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>40</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>40</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2772</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3029</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.51535</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>32</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>32</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>84</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>84</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>4</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>4</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3029</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>241</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>241</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>11</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>11</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3867</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4205</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>91.96195</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>73</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>73</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>110</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>110</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4205</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>268</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2712</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.13717</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>60</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>60</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>102</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>102</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2712</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>222</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>223</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.55157</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>12</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>12</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>44</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>44</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>2804</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>2804</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>97</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>97</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>107</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>107</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>2804</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>229</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>231</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.1342</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>24</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>24</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Sioux Lookout Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Sioux Lookout Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>28</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>28</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3164</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3164</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>70</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>70</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>86</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>86</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3164</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>225</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>225</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>13</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>13</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4280</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4312</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.25788</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>480</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>480</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>2</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>2</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>32</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4312</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.742115</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>480</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>480</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>42</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>42</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>6</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>6</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4264</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4306</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.02462</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>541</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>536</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.07578</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4306</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.967023E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>983</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>987</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.59473</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>60</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>60</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>19</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>19</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4127</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4128</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.97578</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>579</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>576</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.48186</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4128</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.422481E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1083</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1086</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.72375</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>49</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>49</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Kenora Hydro Electric Corporation Ltd.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3559</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>3669</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.00191</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>406</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>406</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>8</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>8</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>3669</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.998092</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1384</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1384</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>79</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>79</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>302</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>303</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.66997</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>20</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>20</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>46353</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>51014</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.86329</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>886</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>886</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>714</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>724</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.61878</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>92</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>92</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>34</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>212</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>51014</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4155722</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9978</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10057</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.21448</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>522</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>522</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>235</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>238</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.73949</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>18</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>17</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>94.44444</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>42031</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48032</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.50625</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>415</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>415</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>589</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>605</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.35537</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>85</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>86</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.83721</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>26</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>26</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>231</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48032</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4809294</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9162</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>10351</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>88.51318</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>40</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>41</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>97.56097</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>263</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>263</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38964</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>43300</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.98615</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1183</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1183</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>611</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>633</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.52449</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>96</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>96</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>81</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>43300</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.187067</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>10580</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>11194</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.51492</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>282</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>282</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>308</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>308</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>42084</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46484</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.53438</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1031</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1031</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>851</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>852</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.88263</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>100</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>100</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>35</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>35</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>159</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46484</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3420532</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8646</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9313</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.83797</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>482</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>482</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>338</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>338</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>38572</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42999</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>89.70441</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>889</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>889</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>723</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>733</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.63574</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>70</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>71</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.59155</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>210</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42999</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4883834</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8874</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9173</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.74043</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>460</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>460</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>8</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>8</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Synergy North Corporation</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>320</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>320</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>41953</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>48273</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.9078</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>892</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>892</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>895</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>943</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>94.90986</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>87</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>88</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>98.86364</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>18</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>382</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>48273</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7913326</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9049</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9252</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.80588</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>509</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>509</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>829</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>830</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.87952</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>33</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>32</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>96.9697</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>48137</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52110</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>92.37574</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1156</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1155</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.9135</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>212</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>213</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.53052</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>88</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>95</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.63158</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>31</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>36</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>86.11111</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>193</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52110</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.3703704</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>9253</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9356</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8991</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>985</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>985</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>774</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>774</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>19</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>19</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>49395</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>52950</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>93.28612</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1094</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1094</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>167</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>167</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>66</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>69</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>95.65218</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>39</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>39</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>140</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>52950</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2644004</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7875</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7940</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.18136</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>808</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>808</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>818</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>818</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>22</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>22</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>44306</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>46733</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.80667</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1086</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1086</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>268</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>268</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>56</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>60</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.33334</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>24</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>25</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>96</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>46733</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2353797</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8610</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>8954</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.15814</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>716</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>716</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Synergy North Corporation</Current_Company_Name_>
<Historical_Company_Name>Thunder Bay Hydro Electricity Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>461</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>465</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.13979</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>24</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>24</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>40606</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>42837</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>94.79189</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>858</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>858</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>425</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>441</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.37188</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>80</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>88</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>90.90909</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>38</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>42</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>90.47619</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>103</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>42837</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2404463</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>8678</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>9293</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>93.38212</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>455</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>455</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>87</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>92</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.56522</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3553</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5196</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.37952</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>99</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>99</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>72</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>72</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>352</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5196</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>6.774442</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>118</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>123</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.93496</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>98</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>98</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>160</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>164</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.56097</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4271</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6678</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>63.95628</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>234</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>230</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.2906</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>62</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>62</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>547</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6678</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>8.191075</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>265</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>268</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.8806</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>107</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>107</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>188</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>189</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.4709</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5503</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6507</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.57047</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>238</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>238</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>49</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>49</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>167</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6507</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.566467</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>438</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>442</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.09502</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>121</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>121</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>192</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>196</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.95918</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4932</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5593</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.18166</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>138</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>138</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>20</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>20</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>137</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5593</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.449491</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>305</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>309</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.70551</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>227</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>228</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.5614</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>3738</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4419</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>84.58927</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>128</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>126</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.4375</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>9</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>9</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>126</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4419</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.851324</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>233</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>240</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.08334</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>35</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>35</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>284</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>284</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>157</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>156</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.36306</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>12</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.30769</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>327</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>331</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.79154</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>87.87878</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>408</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>410</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.51219</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>0</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>0</Telephone_Accessibility_-_Incoming>
<Appointments_Met_-_Scheduled>224</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>220</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.21429</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>14</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>92.85714</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>526</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>530</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.24529</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>266</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>279</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.3405</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>1789</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>1813</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.67622</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>297</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>295</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.3266</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>1813</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.0551572</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>400</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>403</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.25558</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>106</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>106</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5351</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5389</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.29486</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>570</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>562</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.59649</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5389</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>7.422528E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>475</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>481</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.7526</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>8</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>8</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>76</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>76</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Tillsonburg Hydro Inc.</Current_Company_Name_>
<Historical_Company_Name>Tillsonburg Hydro Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>260</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>261</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.61686</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5105</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5151</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.10697</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>477</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>476</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.79036</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>11</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>11</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>9</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>9</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5151</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.882741E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>323</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>325</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.38461</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>49</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>49</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2631</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2715</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.90607</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>71</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>71</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>399801</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>520676</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.78499</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19574</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19557</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.91315</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38398</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>39400</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.45686</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1189</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1363</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.23404</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>8110</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>520676</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.55759</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>103024</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>115731</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>89.02023</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7536</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7538</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.97346</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>122</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>122</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2973</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>3044</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>97.66754</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>69</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>69</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>371345</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>573631</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>64.73587</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>11086</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>11029</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.48584</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>40007</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>42967</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>93.11099</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1090</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1187</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>91.82814</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>17637</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>573631</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.074625</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>81894</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>113715</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>72.01688</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4167</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4167</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>7647</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>7670</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.70013</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>124</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>124</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>2577</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>2621</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.32125</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>63</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>62</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>98.4127</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>379426</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>486943</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.92001</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>14565</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>14473</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.36835</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>47302</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>47800</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.95816</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1141</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1219</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>93.60131</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9204</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>486943</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.89016</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>143448</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>175348</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.8076</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>93</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>93</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>6115</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>6153</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.38242</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>146</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>158</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.40506</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5564</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5575</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.80269</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>117</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>117</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>346131</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>431878</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>80.14555</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19747</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19680</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.66071</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>53678</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>54565</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.37441</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1089</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1257</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.63484</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>6009</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>431878</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.391365</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>153334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>188033</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>81.54633</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>77</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>77</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5167</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.65285</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>269</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>269</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5811</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5826</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.74253</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>139</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>138</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.28058</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>331870</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>443881</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>74.76553</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>18170</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17995</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.03687</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>58162</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>58542</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.35089</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1011</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1094</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>92.41316</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15487</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>443881</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.488998</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>172379</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>187762</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>91.80718</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>175</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>175</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>5159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>5162</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.94188</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>22</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>22</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>7022</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>7041</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.73015</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>87</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>87</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>286336</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>409721</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>69.8856</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16459</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16435</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.85418</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>64726</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>67243</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.25686</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1020</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1155</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.31169</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10964</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>409721</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.675967</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>160185</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>170184</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.1246</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>24</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>24</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>193</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.48454</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>27</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>27</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>4925</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>4932</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.85807</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>136</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>135</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.26471</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>307430</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>399919</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.87307</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>16685</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>16671</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.91609</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>43051</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>43809</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.26976</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1104</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1247</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.53248</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4303</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>399919</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.075968</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>149548</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>164838</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>90.72423</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>0</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>0</Reconnections_-_Total>
<Micro-Embedded_Generation_-_Met>36</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>39</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>92.30769</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5254</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5260</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.88593</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>124</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>123</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>99.19355</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>271233</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>343007</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>79.07507</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19615</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19600</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.92353</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>38002</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>38112</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.71138</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1078</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1246</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>86.51685</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>3565</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>343007</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.039337</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>134898</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>158264</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>85.23606</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>17</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>17</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>2019</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>2029</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.50715</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>73</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>80</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>91.25</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5367</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5372</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.90692</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>163</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>163</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>264881</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>340273</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.84367</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>24096</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>24081</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.93775</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>24471</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>24521</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.7961</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>947</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1070</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>88.50467</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2549</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>340273</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7491044</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>147776</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>155122</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>95.26437</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4028</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4036</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.80178</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>189</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>192</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>98.4375</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Toronto Hydro-Electric System Limited</Current_Company_Name_>
<Historical_Company_Name>Toronto Hydro-Electric System Limited</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>5253</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>5258</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.90491</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>159</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>159</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>296986</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>390838</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>75.98698</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>22550</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>22535</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.93348</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>28045</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>28115</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.75102</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>1013</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>1157</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>87.55402</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>4255</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>390838</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.088686</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>144681</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>146013</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.08775</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>16</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>87.5</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>4434</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>4459</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.43934</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>251</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>251</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>216</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>216</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22581</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22592</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.95131</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>40</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>40</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>226</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>226</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>20</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>20</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4108</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4108</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>140</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>140</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>209</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>22781</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22785</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98244</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>26</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>26</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>179</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>184</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.28261</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>4166</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4166</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>172</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>172</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>290</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>290</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20534</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20536</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.99026</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>17</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>17</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>145</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>146</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.31507</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>1</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>1</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3902</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4200</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>92.90476</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>92</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>92</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>5</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>5</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>241</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>241</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15547</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15548</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.99357</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>4</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>4</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>96</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>96</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>17</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>17</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>3546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3554</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.7749</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>93</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>93</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>262</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>262</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17612</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17615</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.98297</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>28</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>28</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>134</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>134</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17615</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3619</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3626</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.80695</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>64</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>64</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>250</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>250</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20929</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20935</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.97134</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>41</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>41</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>518</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>520</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.61539</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2214</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2237</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.97184</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>296</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>296</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17098</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17114</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.90651</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>45</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>45</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>352</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.14773</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>18</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>18</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>0</Telephone_Call_Abandon_Rate_-_Incoming>
<Appointments_Scheduled_-_Scheduled>2718</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2718</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>33</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>33</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>395</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>395</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14157</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>14181</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.83076</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>42</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>42</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>614</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>614</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>25</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>25</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>14181</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2781</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2781</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>617</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>617</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13739</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13786</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.65907</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>19</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>19</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>756</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>756</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13786</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3212</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3212</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>143</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>143</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wasaga Distribution Inc.</Current_Company_Name_>
<Historical_Company_Name>Wasaga Distribution Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>320</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>320</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16018</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16103</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.47215</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>3</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>3</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>976</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>976</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16103</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2858</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2858</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>196</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>196</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>237</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>237</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>31505</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>31980</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.51469</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1347</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1327</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.51522</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>279</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>279</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>13</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>13</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>296</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>31980</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9255785</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4708</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5008</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.00958</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>308</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>308</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>598</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>598</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>17</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>17</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>34068</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>34561</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.57354</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1639</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1615</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.53569</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3454</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3454</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>340</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>34561</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9837678</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>7260</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>7285</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.65683</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>654</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>655</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>99.84733</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>13</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>13</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>226</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>226</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15637</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16257</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>96.18626</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>809</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>798</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.6403</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>3656</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>3657</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.97266</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>16</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>16</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>151</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16257</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.9288307</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1546</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1557</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.29351</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1110</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1110</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>232</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>232</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>23</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>23</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>310</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>310</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12167</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12506</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.2893</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>902</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>856</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.90022</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>4684</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>4684</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>97</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12506</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7756277</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2096</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.61641</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>4</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>4</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>280</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>280</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>3</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>3</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>366</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>386</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.81865</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>10872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12229</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.90343</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1125</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1048</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.15556</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>7500</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>7500</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>402</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12229</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.287268</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1673</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1728</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>96.81713</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>22</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>22</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>241</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>241</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>414</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>438</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>94.52055</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11019</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>12790</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.15324</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>697</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>685</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.27834</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>10953</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>10953</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>23</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>23</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>473</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>12790</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.698202</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2093</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2102</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.57184</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>9</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>99</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>99</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>616</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>618</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.67638</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11627</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13997</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>83.0678</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>897</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>878</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.88183</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>13954</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>13960</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.95702</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>22</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>22</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>398</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13997</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.843467</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2216</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2235</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.14989</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>6</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>6</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>214</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>214</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>513</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>515</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>99.61165</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>8057</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10345</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>77.88303</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>682</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>641</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>93.98827</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>15836</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>15836</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>14</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>14</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>462</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10345</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.465926</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1785</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1826</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.75465</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>41</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>41</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>257</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>257</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>726</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>760</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.52631</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6393</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>8375</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>76.33433</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>761</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>722</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.87517</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>16069</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>16069</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>24</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>24</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>288</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>8375</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.438806</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2053</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>2092</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.13576</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>39</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>39</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>450</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>450</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Welland Hydro-Electric System Corp.</Current_Company_Name_>
<Historical_Company_Name>Welland Hydro-Electric System Corp.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>533</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>539</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>98.88683</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>7106</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>10305</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>68.95682</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>868</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>868</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>17420</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>17420</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>27</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>27</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>387</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>10305</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>3.755459</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>5467</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5498</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.43616</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>743</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>743</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>20</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>20</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5134</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5134</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>100</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>159</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>152</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.59748</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>344</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>344</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>5</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5134</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>860</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>872</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>98.62386</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>14</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>14</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>22</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>22</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>22</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>22</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5241</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5245</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.92374</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>196</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>194</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.97959</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>416</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>416</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>4</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5245</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>949</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>952</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.68488</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>37</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>37</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>35</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>35</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4970</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4984</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.7191</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>171</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>170</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.41521</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>405</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>8</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>8</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4984</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>994</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>994</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>29</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>29</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>49</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>49</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4830</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4879</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>98.9957</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>220</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>218</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.09091</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>350</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>361</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.95291</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>11</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>11</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>0</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4879</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1067</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1072</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.53358</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>36</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>36</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>2</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>2</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>42</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>42</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4872</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4921</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.00426</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>265</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>260</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.1132</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>368</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>378</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.3545</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>10</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>2</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4921</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>4.064215E-02</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1096</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1103</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.36536</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>5</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>5</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>58</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>58</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>31</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>32</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.875</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>1</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>1</Connections_-_High_Voltage_-_New_Services>
<High_Voltage_Connections_-_Percentage>100</High_Voltage_Connections_-_Percentage>
<Telephone_Accessibility_-_Answered_Within_Time>5047</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5846</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.33253</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>198</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>197</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.49495</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>522</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>522</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>15</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5846</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.2565857</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1334</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1338</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.70105</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>21</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>21</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>86</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>86</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>5106</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>5657</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>90.25986</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>226</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>225</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.55753</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>685</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>685</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>12</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>12</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>9</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>5657</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1590949</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1623</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1624</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.93842</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>15</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>15</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>123</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>123</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4283</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4379</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>97.80772</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>259</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>256</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>98.8417</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>850</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>850</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>6</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>6</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>25</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4379</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.5709066</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1302</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1302</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>100</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>3</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>3</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>32</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>32</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>208</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>4488</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>4516</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.37998</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>384</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>374</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.39584</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1349</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1349</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>3</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>3</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>22</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>4516</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.4871568</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1763</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1764</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.94331</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>10</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>10</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>43</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>43</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>1</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>1</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Wellington North Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Wellington North Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>168</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>168</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>6324</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>6374</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>99.21556</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>371</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>362</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.57413</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2287</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2287</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>100</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>7</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>100</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>10</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>6374</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.1568874</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1298</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>1301</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.76941</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>11</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>9</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>81.81818</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>45</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>45</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2015</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>124</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>130</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.38461</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>20992</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>24234</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.6221</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>408</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>408</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>537</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>555</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.75676</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>15</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>21</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>71.42857</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>1419</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>25779</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>5.50448</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4962</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>5080</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>97.67716</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>118</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>118</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>233</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>233</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2016</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>117</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.12598</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>18820</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>22701</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.90384</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>314</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>314</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>100</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1520</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1577</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>96.38554</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>4</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>7</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>57.14286</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>374</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>22701</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.647505</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4598</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.65323</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>0</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>0</Appointments_Rescheduled_-_In_Time>
<Reconnections_-_Completed_Within_Time>194</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>194</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>0</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>0</Micro-Embedded_Generation_-_New>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2017</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>131</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>142</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>92.25352</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17269</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20985</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>82.29211</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>214</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>203</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>94.85981</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1766</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1811</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.51518</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>5</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>10</Emergency_Response_Urban_-_Calls>
<Emergency_Urban_Response_-_Percentage>50</Emergency_Urban_Response_-_Percentage>
<Emergency_Response_Rural_-_Call_Response_Within_Time>0</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>0</Emergency_Response_Rural_-_Calls>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>628</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20985</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>2.992614</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4597</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4614</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>99.63155</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>18</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>18</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>134</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>134</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2018</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>164</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>181</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>90.60773</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>17560</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>20202</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.92209</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>417</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>402</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>96.40288</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>1790</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>1816</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.56828</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>16</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>16</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>265</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>20202</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.311751</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3017</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3962</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>76.14841</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>952</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>952</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>145</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>145</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2019</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>208</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>91.82692</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>16243</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>18917</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>85.86456</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>442</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>420</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>95.02262</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2559</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2619</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.70905</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>7</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>7</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>331</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>18917</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.749749</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2205</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3822</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>57.69231</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1539</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1539</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>159</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>159</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2020</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>209</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>219</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>95.43379</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>14135</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>16298</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.72843</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>637</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>620</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>97.33124</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2857</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2867</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.65121</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>30</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>34</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>88.23529</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>245</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>16298</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.503252</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>2883</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3946</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>73.06133</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1085</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1085</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>90</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>90</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>7</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>7</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2021</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>256</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>266</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>96.2406</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>15262</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>17255</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>88.44972</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>1033</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>1028</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.51598</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2835</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2866</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.91835</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>18</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>19</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>94.73684</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>134</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>17255</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.7765865</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1179</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3502</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>33.66648</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2622</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2618</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>99.84744</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>114</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>114</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>4</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>4</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2022</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>191</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>191</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>12994</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15104</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.03019</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>946</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>945</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.89429</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2483</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2535</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>97.94872</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>21</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>21</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>253</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15104</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.675053</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>1243</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>3772</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>32.95334</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>2832</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>2832</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>185</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>185</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>6</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>6</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2023</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>211</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>211</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>11758</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>13450</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>87.42007</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>884</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>883</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.88688</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2399</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2429</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>98.76492</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>28</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>28</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>164</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>13450</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>1.219331</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>3174</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4812</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>65.9601</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>1913</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>1913</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>212</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>212</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>10</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>10</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
<Current_Company_Name_>Westario Power Inc.</Current_Company_Name_>
<Historical_Company_Name>Westario Power Inc.</Historical_Company_Name>
<Year>2024</Year>
<Connections_-_Low_Voltage_-_New_Services_Within_Time>127</Connections_-_Low_Voltage_-_New_Services_Within_Time>
<Connections_-_Low_Voltage_-_New_Services>127</Connections_-_Low_Voltage_-_New_Services>
<Low_Voltage_Connections_-_Percentage>100</Low_Voltage_Connections_-_Percentage>
<Connections_-_High_Voltage_-_New_Services_Within_Time>0</Connections_-_High_Voltage_-_New_Services_Within_Time>
<Connections_-_High_Voltage_-_New_Services>0</Connections_-_High_Voltage_-_New_Services>
<Telephone_Accessibility_-_Answered_Within_Time>13639</Telephone_Accessibility_-_Answered_Within_Time>
<Telephone_Accessibility_-_Incoming>15706</Telephone_Accessibility_-_Incoming>
<Telephone_Accessibility_-_Percentage>86.83942</Telephone_Accessibility_-_Percentage>
<Appointments_Met_-_Scheduled>711</Appointments_Met_-_Scheduled>
<Appointments_Met_-_Completed_as_Required>708</Appointments_Met_-_Completed_as_Required>
<Appointments_Met_-_Percentage>99.57806</Appointments_Met_-_Percentage>
<Written_Responses_-_Provided_Within_Time>2405</Written_Responses_-_Provided_Within_Time>
<Written_Responses_-_Received>2421</Written_Responses_-_Received>
<Written_Response_to_Enquiries_-_Percentage>99.33912</Written_Response_to_Enquiries_-_Percentage>
<Emergency_Response_Urban_-_Call_Response_Within_Time>0</Emergency_Response_Urban_-_Call_Response_Within_Time>
<Emergency_Response_Urban_-_Calls>0</Emergency_Response_Urban_-_Calls>
<Emergency_Response_Rural_-_Call_Response_Within_Time>13</Emergency_Response_Rural_-_Call_Response_Within_Time>
<Emergency_Response_Rural_-_Calls>13</Emergency_Response_Rural_-_Calls>
<Emergency_Rural_Response_-_Percentage>100</Emergency_Rural_Response_-_Percentage>
<Telephone_Call_Abandon_Rate_-_Answered_Within_Time>138</Telephone_Call_Abandon_Rate_-_Answered_Within_Time>
<Telephone_Call_Abandon_Rate_-_Incoming>15706</Telephone_Call_Abandon_Rate_-_Incoming>
<Telephone_Call_Abandon_Rate_-_Percentage>0.8786451</Telephone_Call_Abandon_Rate_-_Percentage>
<Appointments_Scheduled_-_Scheduled>4727</Appointments_Scheduled_-_Scheduled>
<Appointments_Scheduled_-_Requests>4993</Appointments_Scheduled_-_Requests>
<Appointments_Scheduling_-_Percentage>94.67254</Appointments_Scheduling_-_Percentage>
<Appointments_Rescheduled>521</Appointments_Rescheduled>
<Appointments_Rescheduled_-_In_Time>521</Appointments_Rescheduled_-_In_Time>
<Rescheduling_a_Missed_Appointment_-_Percentage>100</Rescheduling_a_Missed_Appointment_-_Percentage>
<Reconnections_-_Completed_Within_Time>231</Reconnections_-_Completed_Within_Time>
<Reconnections_-_Total>231</Reconnections_-_Total>
<Reconnection_Performance_Standards_-_Percentage>100</Reconnection_Performance_Standards_-_Percentage>
<Micro-Embedded_Generation_-_Met>12</Micro-Embedded_Generation_-_Met>
<Micro-Embedded_Generation_-_New>12</Micro-Embedded_Generation_-_New>
<New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>100</New_Micro-embedded_Generation_Facilities_Connected_-_Percentage>
</ED_x0020_2141_x0020_Service_x0020_Quality_x0020_Requirements>
</dataroot>
